SR Manager Operations

Position Overview

Key Responsibilities

• Provide overall leadership and direction for the cross dock operation supporting GM Lake Orion Assembly.
• Lead and develop Floor Supervisors and hourly employees while promoting a culture of accountability, safety, and operational excellence.
• Ensure the efficient movement of inbound and outbound freight while maintaining customer service expectations and production support requirements.
• Oversee staffing levels, labor planning, scheduling, and productivity across all shifts.
• Maintain strong working relationships with GM, transportation providers, and internal stakeholders.
• Ensure compliance with all company, customer, and safety requirements.
• Monitor operational performance and drive improvements related to safety, quality, productivity, inventory accuracy, and on-time delivery.
• Manage operational budgets, labor costs, and overall financial performance.
• Investigate service failures, freight discrepancies, and operational disruptions while implementing corrective actions.
• Review and analyze KPIs, identifying trends and opportunities for continuous improvement.
• Support employee development, succession planning, coaching, disciplinary actions, and performance evaluations.
• Lead startup activities, process improvements, and customer-driven initiatives.
• Promote a positive work environment focused on employee engagement and retention.

Required

Preferred

Qualifications

• Required
• 5+ years of leadership experience in logistics, transportation, warehousing, manufacturing, or distribution.
• Experience managing supervisors and large hourly workforces.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage multiple priorities in a fast-paced operational environment.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Experience supporting automotive, OEM, or Tier 1 operations.
• Knowledge of cross dock operations, transportation management, material flow, inventory control, and customer service.
• Experience with WMS, TMS, ERP systems, and KPI reporting.
• Familiarity with Lean Manufacturing, Continuous Improvement, and operational excellence programs.
• Previous experience managing multi-shift operations.

Preferred Qualifications

• Bachelor's Degree preferred or equivalent leadership experience.
• Preferred