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SR Manager Operations

Universal Logistics Holdings, Inc.
Dearborn, USA
Full-time
Senior · 3+ years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Key Responsibilities

  • Lead day-to-day operations supporting automotive customer requirements and service expectations.
  • Manage and develop supervisors, coordinators, drivers, and hourly employees.
  • Serve as the primary point of contact for customer representatives and maintain strong customer relationships.
  • Monitor operational performance, staffing levels, safety, attendance, and service-related KPIs.
  • Drive employee accountability through coaching, training, performance management, and corrective action.
  • Investigate and resolve operational issues, customer concerns, and employee relations matters.
  • Ensure compliance with company policies, customer requirements, and safety standards.
  • Partner with HR, Safety, Recruiting, and Operations Leadership to support staffing, retention, and employee development initiatives.
  • Identify opportunities to improve efficiency, service, and overall operational performance.
  • Promote a culture of safety, accountability, teamwork, and customer service.

Qualifications

  • Bachelor's degree preferred.
  • 3+ years of leadership experience in logistics, transportation, manufacturing, warehousing, or automotive operations.
  • Experience leading supervisors, drivers, or hourly workforces.
  • Strong communication, problem-solving, and employee development skills.
  • Proficiency with Microsoft Office, including Excel.
  • Ability to thrive in a fast-paced, customer-focused environment.
  • Automotive, transportation, or logistics experience preferred.

Preferred Qualifications

  • Bachelor's degree preferred.
  • Automotive, transportation, or logistics experience preferred.

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