workday
Sr. Manager
Visa
Miami, USA
Full-time
Senior · 10+ years experience
Onsite
Discovered 5 days ago
Role Overview
The Sr.
Product Manager is responsible for directing product strategy from conception and definition through implementation.
This role identifies new business and market opportunities and creates appropriate business plans.
Full Job Posting
Qualifications
- Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- 8+ years of relevant professional experience with a Bachelor's Degree, or 6+ years with an Advanced Degree, or equivalent experience.
- 10+ years of experience in Payments, Financial Services, Banking, FinTech, or related industries.
- Experience leading complex client onboarding, implementation, transformation, or integration programs within Payments, Financial Services, FinTech, or related industries.
- Experience translating business requirements into scalable, operationally viable solution designs.
- Strong understanding of payment processing, issuer or acquirer operations, authorization systems, fraud and risk management, or related financial services technologies.
- Experience working directly with clients to define requirements, manage expectations, and drive successful implementation outcomes.
- Experience operating across Product, Technology, Operations, Client Services, Delivery, and Sales Engineering functions.
- Demonstrated ability to identify, manage, and mitigate technical, operational, commercial, and program risks.
- Experience influencing stakeholders and driving decisions without direct authority in matrixed organizations.
- Experience managing implementation governance, issue resolution, and client escalations.
- Proven ability to operate effectively in ambiguous environments where requirements, ownership, or delivery approaches may not be fully defined.
- Strong communication, presentation, and stakeholder management skills.
- Experience collaborating within global, cross-functional teams.
- Experience leading strategic client implementations involving complex integrations and multiple stakeholder groups.
- Understanding of issuer processing, authorization decisioning, digital payments, fraud systems, and associated operational processes.
- Experience supporting pilot execution, production readiness, and post-production stabilization activities.
- Strong analytical and problem-solving skills with a pragmatic delivery mindset.
- Demonstrated accountability for delivering successful client outcomes regardless of organizational boundaries, workstream ownership, or functional responsibilities.
- Information for US Applicants
- For roles located in the US, the estimated salary range for this position is $153,500.00 to $ 245,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
- Work Hours
- Varies upon the needs of the department.
- Travel Requirements
- This position requires travel 5-10% of the time.
- Mental/Physical Requirements
- This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
- Visa is an EEO Employer
- Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- 8+ years of relevant professional experience with a Bachelor's Degree, or 6+ years with an Advanced Degree, or equivalent experience.
- 10+ years of experience in Payments, Financial Services, Banking, FinTech, or related industries.
- Experience leading complex client onboarding, implementation, transformation, or integration programs within Payments, Financial Services, FinTech, or related industries.
- Experience translating business requirements into scalable, operationally viable solution designs.
- Strong understanding of payment processing, issuer or acquirer operations, authorization systems, fraud and risk management, or related financial services technologies.
- Experience working directly with clients to define requirements, manage expectations, and drive successful implementation outcomes.
- Experience operating across Product, Technology, Operations, Client Services, Delivery, and Sales Engineering functions.
- Demonstrated ability to identify, manage, and mitigate technical, operational, commercial, and program risks.
- Experience influencing stakeholders and driving decisions without direct authority in matrixed organizations.
- Experience managing implementation governance, issue resolution, and client escalations.
- Proven ability to operate effectively in ambiguous environments where requirements, ownership, or delivery approaches may not be fully defined.
- Strong communication, presentation, and stakeholder management skills.
- Experience collaborating within global, cross-functional teams.
- Experience leading strategic client implementations involving complex integrations and multiple stakeholder groups.
- Understanding of issuer processing, authorization decisioning, digital payments, fraud systems, and associated operational processes.
- Experience supporting pilot execution, production readiness, and post-production stabilization activities.
- Strong analytical and problem-solving skills with a pragmatic delivery mindset.
- Demonstrated accountability for delivering successful client outcomes regardless of organizational boundaries, workstream ownership, or functional responsibilities.
- Information for US Applicants
- For roles located in the US, the estimated salary range for this position is $153,500.00 to $ 245,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
- Work Hours
- Varies upon the needs of the department.
- Travel Requirements
- This position requires travel 5-10% of the time.
- Mental/Physical Requirements
- This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
- Visa is an EEO Employer
- Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
Responsibilities
- Client Ownership
- Act as the accountable Product lead for assigned strategic clients.
- Own the successful delivery and adoption of VIA for assigned clients.
- Maintain continuity from pre-sales engagement through production stabilization.
- Maintain accountability for implementation progress, delivery risks, solution integrity and client outcomes throughout the onboarding lifecycle.
- Ensure client requirements, constraints, risks and dependencies are understood and managed throughout delivery.
- Act as a trusted advisor to client stakeholders, helping align business objectives with product capabilities and implementation realities.
- Escalate and drive resolution of issues that threaten delivery timelines, implementation success or client outcomes.
- Solution Design & Requirements
- Lead requirements discovery and solution definition for complex onboarding engagements.
- Challenge assumptions and requirements to ensure scope reflects genuine business needs.
- Develop and maintain end-to-end solution designs covering technical, operational and product considerations.
- Ensure solution designs balance client requirements, operational readiness, scalability and long-term product strategy.
- Ensure that what is sold can be successfully implemented, operated and supported at scale.
- Product & Delivery Alignment
- Act as the primary bridge between client implementation teams and VIA product teams.
- Ensure delivery remains aligned to agreed solution intent and product capabilities.
- Surface product gaps and advocate for enhancements supported by implementation evidence.
- Provide implementation-driven insights that influence product strategy, onboarding frameworks and future platform investments.
- Drive alignment between product decisions, implementation activities and client commitments.
- Delivery Governance
- Provide architecture and product leadership throughout implementation.
- Identify and mitigate technical, operational and onboarding risks.
- Support Pilot exit and production readiness assessments for complex implementations.
- Act as a senior authority within implementation governance forums, managing escalations, resolving ambiguity, and driving clear ownership across stakeholders.
- Cut through organizational noise, competing priorities and conflicting viewpoints to maintain focus on delivery objectives and client outcomes.
- Operate comfortably in situations where requirements, ownership, priorities or delivery paths are not yet fully defined, bringing structure and clarity to complex challenges.
- Influence without formal authority, aligning client, product, operational and delivery teams around a common outcome.
- Be accountable for the overall success of the implementation, regardless of where individual workstreams or delivery responsibilities reside within the organization.
- Proactively intervene when delivery risks, ownership gaps or organizational barriers threaten successful execution.
- Drive stakeholders toward decisions and actions required to maintain implementation timelines and client commitments.
- Problem Resolution & Continuous Improvement
- Troubleshoot complex integration, onboarding and production issues where required.
- Capture lessons learned and convert implementation experience into reusable standards, guidance and onboarding patterns.
- Contribute to improvements in product readiness, onboarding frameworks and client implementation practices.
- Demonstrate a willingness to step beyond traditional role boundaries when required, contributing wherever necessary to keep implementations on track and achieve successful client outcomes.
- Balance strategic leadership with hands-on execution, moving seamlessly between executive stakeholder discussions and detailed implementation problem solving.
- Be prepared to do whatever is required to achieve the client outcome, whether leading executive escalations, facilitating workshops, removing delivery blockers, resolving implementation issues, or supporting activities outside traditional role boundaries.
- Measures of Success
- Strategic clients successfully onboard and adopt VIA.
- Client commitments are delivered successfully and sustainably.
- Pilot and production milestones are achieved with strong operational readiness.
- Delivery risks are identified early and resolved effectively.
- Solution designs remain aligned to client objectives and product capabilities.
- Product improvements are informed by implementation experience.
- Stakeholders view the Product Architect as the accountable owner of the client outcome and successful delivery of VIA.
- Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
- This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
About Visa
Financial Services10,001+Founded 1958
Visa is a global payments technology company that connects consumers, businesses, banks, and governments in over 200 countries through its electronic payment network, VisaNet.
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