Sr IT Operations Manager
Responsible for managing IT operations, leading AI initiatives, and collaborating with senior leaders to drive technology strategy and business growth.
Skills
About This Role
Position Details
- Location:
- Middle East and Africa region (primary hub Dubai)
- Travel:
- Regional travel across Middle East and Africa; periodic international travel for Enterprise AI and Markets leadership engagements
- Reporting line:
- Solid-line to the Global Markets Business Engagement Leader, with close alignment to the MEA Market Head as a member of the MEA market leadership team
- Work model:
- Full-time, hybrid
Minimum Qualifications
- Bachelor s degree in a technical, business, or related field
- 10+ years of relevant experience in IT, Digital, AI/Data, Business Analysis, Programme Management, or a similar leadership role
- Demonstrated accountability and track record for delivery of major technology or digital programmes in a multi-country, matrixed environment
- Proven business and commercial acumen experience of partnering with senior business and function leaders, building business cases, and translating technology strategy into measurable growth outcomes
- Experience managing third-party technology service providers and global delivery partners against outcome-based commitments
- Strong written and spoken English
Preferred Qualifications
- Experience operating across the Middle East and/or Africa region, including working with local regulatory, cultural, and commercial environments
- Experience leading AI, data, and analytics initiatives that have delivered measurable commercial growth
- Experience in a global manufacturing, B2B services, or industrial environment
- Familiarity with enterprise platforms such as SAP/ERP, CRM, data and analytics, cloud, and security technologies
- Knowledge of Ecolab s industries Institutional, Industrial, Healthcare, Life Sciences, Pest Elimination is a plus
- Additional regional languages (Arabic, French) a plus
- Master s degree or equivalent (MBA, MSc) a plus
Key Skills & Leadership Behaviours
- Business and commercial acumen
- understands P&L, growth levers, customer economics, and how technology and AI investments translate into commercial outcomes
- Growth mindset
- relentless focus on unlocking new revenue, market share, and productivity through Enterprise AI and digital
- Ownership
- drives delivery from idea to adoption to value capture, with no hand-off gaps
- Leadership presence
- to motivate and develop diverse, multi-country teams
- Manage by influence
- collaborates across global Enterprise AI groups to develop talent and drive results
- Focus and decisiveness
- enables action and progress even when faced with ambiguity
- Executive communication
- strong stakeholder management at C-suite and Market leadership level
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