Sr Infrastructure Engineer
Role Overview
Skillsoft is seeking an adaptive, innovative and experienced Senior Infrastructure Engineer who excels in dynamic enterprise environments, with a strong focus on end-user computing, device management, and modern workplace technologies.
This individual will play a key role in delivering secure, scalable, and high-performing endpoint and virtual desktop solutions across our global workforce.
The role requires a strong operational mindset, attention to detail, and the ability to continuously improve device management, patching, and application delivery processes.
You will be responsible for maintaining high standards across endpoint platforms, ensuring seamless user experiences, and driving automation and optimization across device lifecycle management.
Key Skills for This Role
Full Job Posting
About the Role
Skillsoft is seeking an adaptive, innovative and experienced Senior Infrastructure Engineer who excels in dynamic enterprise environments, with a strong focus on end-user computing, device management, and modern workplace technologies.
This individual will play a key role in delivering secure, scalable, and high-performing endpoint and virtual desktop solutions across our global workforce.
The role requires a strong operational mindset, attention to detail, and the ability to continuously improve device management, patching, and application delivery processes.
You will be responsible for maintaining high standards across endpoint platforms, ensuring seamless user experiences, and driving automation and optimization across device lifecycle management.
Responsibilities
- Own end-to-end device management across platforms using Microsoft Intune and Jamf Pro, ensuring compliance, security, and performance standards are met.
- Deliver and maintain endpoint configuration, policies, and controls within the Microsoft 365 ecosystem.
- Design, build, and improve application packaging and deployment pipelines for enterprise software distribution.
- Execute and continuously improve patch management processes to ensure timely vulnerability remediation and system stability.
- Support and enhance Virtual Desktop Infrastructure (VDI) environments, ensuring availability, performance, and user experience.
- Troubleshoot and resolve complex endpoint, application, and device-related incidents across global environments.
- Collaborate with security, infrastructure, and service desk teams to align on standards, policies, and operational improvements.
- Drive automation and process optimization across endpoint provisioning, software deployment, and lifecycle management.
- Maintain documentation, standards, and operational runbooks to support consistent and scalable delivery.
Skills & Experience Required
- 5+ years of professional Infrastructure Engineering experience with a strong focus on end-user device management and modern workplace technologies with a Bachelor's degree or commensurate experience
- Hands-on expertise with Microsoft Intune and Jamf Pro for device management across Windows and macOS environments.
- Strong working knowledge of Microsoft 365 services, including endpoint security, identity, and device compliance.
- Robust experience in application packaging and deployment using industry-standard tools and practices.
- Solid understanding of patch management strategies, vulnerability management, and endpoint security controls.
- Experience supporting and maintaining VDI environments (e.g. Azure Virtual Desktop, Citrix, or equivalent).
- Strong troubleshooting skills across operating systems, endpoint configurations, and enterprise applications.
- Experience working in global enterprise environments with distributed teams and users.
Preferred Experience
- Experience with automation and scripting (e.g. PowerShell, Bash) to streamline endpoint management tasks.
- Exposure to endpoint analytics, monitoring, and reporting tools to drive data-led improvements.
- Familiarity with zero-touch provisioning and modern device onboarding solutions (e.g. Autopilot, DEP).
- Experience operating within ITIL-based service management environments and contributing to continuous improvement initiatives.
About Skillsoft
Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era.
Skillsoft helps enterprises build their Skillforce by unifying learning, real-time skills intelligence, and workforce insights.
Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners.
Our Values
We are passionately committed to leadership, learning, and success.
We embrace every opportunity to serve our customers and each other as: one team, open and respectful, curious, and agile.
About SkillSoft
Skillsoft is a public AI-native skills management platform serving enterprises with learning, skills intelligence, and workforce development tools.
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