Sr. Help Desk Analyst| Grand Rapids, MI or Remote

Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation point for our Help Desk Analysts

Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange

Configure and deploy laptops (PC and Mac) for new hires, manage our cell phone plans and devices, and guide new employees through our core IT systems

Collaborate with System Administrators to escalate technical issues and support enterprise applications

Manage inventory, including receiving shipments and keeping our asset tracking system current

Requirements

4+ Years Experience desktop configuration and support of MS applications, including Windows, Office, Outlook, anti-virus software, PC backup software, and other vendor supplied applications and tools.

Experience with desktop imaging, inventory, and reporting tools.

Experience supporting, file servers, and printers in a Microsoft Active Director infrastructure.

Understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.)

Simplify: Problem Solving, Strategic Thinking

Put the Customer First: Customer Focus, Service Orientation

Be Transparent: Integrity, Communication, Trustworthiness

Associates Degree or 2+ Years Professional Experience Information Security or Computer Science

This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The anticipated salary range for this position is $63,000 to $85,000 per year depending on location, skills, experience, and other job-related factors. This role is also eligible for an annual performance-based bonus. Actual compensation will be determined based on a variety of factors, including but not limited to candidate qualifications, experience, geographic location, and internal equity.

Salary Description

$63,000 to $85,000