Sr. Field/Infrastructure Engineer (m/f/d)

About This Role

• Role Overview: We are seeking an experienced Senior Field Engineer with deep expertise in x86 servers and data storage systems, particularly Gigabyte, Compal, and Supermicro hardware. This is a high-impact role for a senior-level professional, close to an infrastructure architect, who will not only execute on-site installations but also advise clients on infrastructure optimisation and best practices.

In the early stages, the role will require on-site presence at client locations for installations and configurations. As the company grows, the position will transition to a third-line technical support role based at our office, focusing on advanced troubleshooting, solution design, and infrastructure optimisation

Key Responsibilities:

• On-Site Installations & Configurations
• Lead the deployment of x86 servers and data storage systems
• Configure hardware, firmware, and operating systems to meet customer requirements
• Collaborate with junior engineers for physical installations (rack mounting, cabling, etc.)
• Pre-launch Setup and Optimization:
• Conduct pre-deployment configuration and test servers and storage systems to ensure compatibility and performance
• Optimise hardware and software settings based on client requirements and industry best practices
• Perform initial benchmarking and load testing before final deployment
• Technical Consulting & Solution Design:
• Analyse client requirements and propose infrastructure solutions that optimise performance and cost-efficiency
• Provide technical recommendations and best practices for server and storage deployments
• Conduct health checks and performance tuning on deployed systems
• Client Interaction & Support:
• Act as a senior technical expert, building trusted relationships with customers.
• Provide on-site troubleshooting for complex technical issues.
• Prepare and present optimisation reports and upgrade proposals.
• Internal Development & Future Role Transition:
• Document solutions, configurations, and processes for future reference
• Provide training and mentorship to junior engineers
• Transition into a third-line support role in the office as the company scales, focusing on high-level technical support and solution architecture Qualifications & Experience:Technical Skills: Soft Skills:
• Education: Bachelor’s degree in computer science, Engineering, or a related field.
• Experience: Minimum 7 years of experience in server and data storage infrastructure, focusing on enterprise-level deployments. Vendor Experience:
• Strong hands-on experience with Compal, Gigabyte and Supermicro x86 servers.
• Certifications: Microsoft, VMware, Microsoft Azure Solutions Architect, Red Hat Certified Engineer (RHCE), etc.
• Advanced knowledge of server hardware components, BIOS/UEFI settings, and RAID configurations
• Experience working for a server or network equipment vendor in a technical presales or service engineering role
• Proficiency in operating systems (Linux, Windows Server) and virtualisation platforms (VMware, Proxmox, Hyper-V)
• Experience with networking protocols (TCP/IP, iSCSI, NFS, etc.) and storage technologies (SAN, NAS, NVMe, etc.)
• Familiarity with server monitoring tools and enterprise backup solutions
• Deep understanding of fault-tolerance mechanisms and best practices for ensuring the high availability of enterprise information systems
• Excellent problem-solving skills and attention to detail
• Strong customer-facing and communication skills
• Ability to work independently and under pressure.
• Career Growth: This role offers a clear path to becoming a senior architect and third-line technical leader.
• High Impact: Play a pivotal role in our customer service and technical delivery during a critical growth phase.

Sr. Field/Infrastructure Engineer in Dubai, United Arab Emirates