Sr. Executive - Customer Service (Hardlines)
Role Overview
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Key Skills for This Role
Full Job Posting
Your Tasks
Complying to the Quality System as per all applicable accreditation like ISO 17025 etc.
Complying to the other TUV SUD Process and Policies
Responsible for all required correspondence with clients Review of test request after receipt of sample in terms of correct selection of parameters and their respective protocols.
Monitoring TAT and reporting to manager
Sub-contracting of samples
Review of request, tender and contract
Maintaining confidentiality and integrity of the laboratory
Follow-up of dispatch activities for test reports, invoice
Obtaining Customer Feedback
Co-ordinating with lab managers for technical analysis of results.
Updating lab Managers on complaints
Follow up of Pending payments from customers in conjunction with accounts.
Follow up with subcontract labs for capability and test results.
Follow up with subcontract labs for Invoice and submit to account for the payment.
Monitoring Sales order, PI, Acknowledgement, report email, Dispatching
Ensuring good housekeeping of the registration area.
Immediate response to the internal/ external enquiries.
Timely closure of all the queries.
Any other tasks assigned by Manager or N+1.
Your Qualification
- Graduate in B.Com or related field of education.
- Good communication skills, Microsoft Excel and other CRM tools.
- 4-6 years of experience in TIC - hardlines industry is preferrable.
- At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.
- We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Group Code of Ethics and Company values.
- We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD Group. Click here to find out more about Diversity at TÜV SÜD Group.
- Work Area: Sales, Customer Services & Training Management
- Country/Region: India
- Job Location: Gurugram
- Working Model: Onsite
- Employment Type: Full time / regular
- Company: TUV SUD South Asia Pvt. Ltd.
- Org Unit Code: 15310221
- Requisition ID: 8090
- Duration in months (if limited contract):
About TÜV SÜD South Asia Pvt. Ltd.
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