Sr Engineer, Software Engineer (ServiceNow Developer)

Key Responsibilities include

• Platform Development
• Develop, configure, and maintain ServiceNow applications and platform capabilities using industry best practices.
• Build and support workflows, Flow Designer solutions, business rules, client scripts, UI policies, script includes, and catalog items.
• Develop custom applications and modules using the ServiceNow App Engine.
• Participate in the implementation of new platform features and capabilities.
• Solution Delivery
• Collaborate with product owners, business analysts, architects, and stakeholders to understand business requirements.
• Translate functional requirements into technical solutions.
• Participate in sprint planning, design discussions, backlog refinement, and sprint reviews.
• Assist in identifying opportunities for automation and process improvement.
• Integrations & Automation
• Assist with data imports, transformation maps, APIs, and automated workflows.
• Troubleshoot integration-related issues and support ongoing platform operations.
• Platform Support & Maintenance
• Investigate and resolve defects, incidents, and platform issues.
• Support platform upgrades, patching activities, and release deployments.
• Assist with code reviews, testing activities, and deployment validation.
• Maintain comprehensive technical documentation for developed solutions.
• Continuous Improvement
• Follow established development standards, governance practices, and security requirements.
• Participate in peer reviews and knowledge-sharing activities.
• Contribute to platform optimization and technical debt reduction efforts.
• Stay current with emerging ServiceNow capabilities and best practices.
• Technical Skills
• Experience configuring and developing within the ServiceNow platform.
• Knowledge of JavaScript, HTML, CSS, and web application concepts.
• Understanding of ServiceNow development components, including: Business Rules Client Scripts UI Policies Script Includes Flow Designer Service Catalog Record Producers ACLs and security controls
• Business Rules
• Client Scripts
• UI Policies
• Script Includes
• Flow Designer
• Service Catalog
• Record Producers
• ACLs and security controls
• Understanding of source control and deployment practices.
• Experience or exposure to one or more of the following ServiceNow products:
• IT Service Management (ITSM)
• Customer Service Management (CSM)
• Business Continuity Management (BCM)
• Supplier Lifecycle Operations (SLO)
• The ideal candidate:
• Demonstrates strong analytical and problem-solving skills.
• Has a passion for learning and developing technical expertise.
• Communicates effectively with both technical and business stakeholders.
• Works collaboratively within a team-oriented environment.
• Takes ownership of assigned work and follows through on commitments.
• Maintains a customer-focused mindset while delivering solutions.
• What You'll Gain
• Exposure to a mature enterprise ServiceNow platform supporting multiple business domains.
• Opportunities to work alongside experienced ServiceNow architects and senior developers.
• Career growth through platform training, certifications, and mentorship.
• Experience supporting strategic enterprise initiatives and digital transformation efforts.
• Participation in a collaborative Agile development organization committed to continuous improvement.
• The preferred working arrangement for the role is a hybrid model, with a few days per week in the Columbus, OH office. However, remote work arrangements will be considered for candidates located outside the Columbus area.
• This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
• #LI-MS2 #LI-REMOTE

Job Description Summary

Key Responsibilities

• Analyze solutions, develop, test, debug, document, and deploy software according to standards and best practices.
• Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Use DevSecOps practices, tooling, and techniques.
• Drive continuous improvement and learning through ongoing training, practice, and innovation.
• Manage project priorities, deadlines, and deliverables proactively.
• May perform other responsibilities as assigned. Reporting Relationships: Reports to a Technology Manager/Director. Typical Skills and Experiences: Education : Undergraduate studies in computer science, management information systems, or other related degrees are preferred. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree. Experience : Two or more years of software engineering, analysis, or related technology experience. Knowledge, Abilities and Skills: Proficiency in one or more programming languages such as Java, C++, Python, or JavaScript. Knowledge of software development lifecycle. Proven ability to tackle moderately complex business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner. Values : Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Hybrid to normal office environment. Associates may have on-call responsibility after normal working hours and/or on weekends. ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

• We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here .
• Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

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