Sr. Engineer - Operations Support 4B

• Design and validate processes

• Plan and implement training programs and track the progress on the same

• Support functional teams on proactive processes, project initiatives, integration support and Data integrity

• Identify training needs according to needs

• Connect with vendors for external training programs

• Provide recommendations to management for operational improvements based on analytical findings.

• Develop system and domain expertise and participate as a team member on projects

• Represent the team on various projects and corporate initiatives.

• “Own” and “Drive” all activities essential for business analysis with strong communication skills

• Collaborate with multiple stakeholders across various domains to explain, clarify, elaborate, and finalize training requirements

• Bring Industry best practices to ensure operational stability

• Drive Service improvement projects across in partnership with internal and partner teams

• Engage with various groups to deliver their business requirements

• Gather, analyze, and provide executive summary level data view for upper-level management

• Qualification we seek in you!

• Provide advanced technical support for troubleshooting and resolving application-related incidents;

• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime;

• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions;

• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts;

• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.