Sr Director- Portfolio Leader

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field with 8+ years of experience.
• A minimum of 3-5 years of experience in account management or client relationship management roles, preferably within the BPO industry.
• Strong communication and interpersonal skills with the ability to build and maintain client relationships.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to analyze data and use insights to inform account strategies.
• Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
• Strong organizational and time management skills.
• Ability to work collaboratively within a team environment.
• A “Portfolio” is Concentrix terminology defining a sub-group of accounts within a particular sector
• The base salary range for this position is $152,000 to $190,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
• The deadline to apply for this position is November 15, 2026.
• Location:
• USA, TX, Work-at-Home
• Language Requirements:
• Time Type:
• Full time
• Physical and Mental Requirements:
• The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
• Equal Employment Opportunity:
• Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
• For more information regarding your EEO rights as an applicant, please visit the following websites:
• · English
• · Spanish
• Accommodation:
• Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
• Artificial Intelligence:
• As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
• Work Authorization:
• In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
• For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE