Sr. Developer - Application Development Microsoft N 4B

Core Responsibilities

Minimum Qualifications:

• Education:
• Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Experience:
• Relevant experience, typically 3 or more years, in Dynamics 365 CE development and implementation, particularly in Customer Service modules, is required. Experience with contact center technologies and the Dynamics 365 Omnichannel solution is highly valued, as is experience in data migration and integrating with external systems.
• Proven experience in Dynamics 365 Customer Service and specific experience with Omnichannel for Customer Service or similar contact center solutions is highly beneficial.
• Experience with full software development lifecycle (SDLC) and Agile/Scrum methodologies.
• Technical Skills:
• Strong proficiency in C#,.NET, and JavaScript/TypeScript.
• Expertise in Dynamics 365 technical components: Plugins, Workflows, Web Resources, and the Dataverse.
• Experience with Azure cloud services (Logic Apps, Functions, Service Bus) for integrations.
• Proficiency in the Power Platform (Power Apps, Power Automate, PCF).
• Database experience with Microsoft SQL Server and integration tools (e.g., SSIS).
• Soft Skills:
• Excellent problem-solving, analytical, and troubleshooting abilities.
• Strong verbal and written communication skills, with client-facing experience.
• Ability to work both independently and collaboratively in a team environment.
• Preferred Certifications:
• Microsoft Certified: Dynamics 365 Fundamentals (CRM pathway)
• Microsoft Certified: Power Platform Developer Associate (PL-400)
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
• Microsoft Certified: Azure Developer Associate (AZ-204)
• Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
• Certifications
• Databricks Certified Associate Developer for Apache Spark 3.0 - Databricks AcademyDatabricks Academy, Microsoft Certified: Azure Data Engineer Associate - MicrosoftMicrosoft
• Microsoft Applications, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales
• Language
• English (Required)
• Language Proficiency -
• Proficient - C2
• Additional Job Location -
• Job Type
• Regular
• Master Skill List -
• Application Development Microsoft N
• Remote Type -
• Hybrid
• Work Shift -
• Any (India)
• Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.
• Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
• Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Required Skills

• Microsoft Applications, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales
• Language
• English (Required)
• Language Proficiency -
• Proficient - C2
• Additional Job Location -
• Job Type
• Regular
• Master Skill List -
• Application Development Microsoft N
• Remote Type -
• Hybrid
• Work Shift -
• Any (India)
• Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Fundamentals (CRM pathway)
• Microsoft Certified: Power Platform Developer Associate (PL-400)
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
• Microsoft Certified: Azure Developer Associate (AZ-204)