Sr. Developer - Application Development Microsoft N 4B

Design, develop, configure, and maintain Workday HCM technical solutions based on business requirements.

Develop and support Workday integrations using Workday Studio, EIB (Enterprise Interface Builder), Core Connectors, and Web Services.

Develop and maintain integrations with third-party systems such as payroll, benefits, finance, identity management, and other enterprise applications.

Configure and support Workday Business Processes, notifications, validations, condition rules, and approvals.

Develop and maintain custom reports, calculated fields, dashboards, and advanced reports.

Work with Workday RaaS (Report-as-a-Service) and Workday APIs for data extraction and system integrations.

Build and maintain inbound and outbound integrations using SOAP, REST, XML, JSON, and other relevant technologies.

Perform integration monitoring, troubleshooting, error handling, and performance optimization.

Support data conversion, migration, and mass data loads using EIB and other Workday tools.

Develop and maintain custom objects and technical configurations while following Workday best practices.

Collaborate with functional teams across Core HCM, Compensation, Benefits, Absence, Talent, Recruiting, Payroll, and other Workday modules.

Participate in unit testing, system integration testing (SIT), UAT, regression testing, and production validation.

Analyze technical issues and provide root-cause analysis and resolution for Workday integrations and configurations.

Manage Workday releases, assess impact on integrations and custom reports, and perform required remediation.

Prepare technical design documents, integration specifications, mapping documents, test scripts, and support documentation.

Work with business stakeholders, functional consultants, integration teams, and external vendors to deliver technical solutions.

Ensure data security, privacy, and appropriate access controls are maintained within Workday solutions.

Provide production support and participate in incident, problem, and change management activities.

Workday: Workday HCM, Workday Studio, EIB, Core Connectors, RaaS, Business Processes, Custom Reports, Calculated Fields, Workday Web Services, APIs

Integration: SOAP, REST, XML, JSON, SFTP, APIs, middleware/integration platforms

Other: Data migration, troubleshooting, testing, Workday security concepts, release management, technical documentation

Typical role title: Workday HCM Technical Consultant / Workday Integration Consultant / Workday Technical Lead

Available next action: Create a downloadable DOCX file here in this chat containing the editable prose above

roles and responsibilities for MSD CE Contact center developer

Here is a practical Roles & Responsibilities profile for an MSD 365 CE Contact Center Developer that you can use for staffing or demand creation.

Design, develop, configure, and customize Microsoft Dynamics 365 Customer Engagement (CE) solutions for Contact Center operations.

Configure and extend Dynamics 365 Customer Service capabilities including case management, queues, routing, SLAs, entitlements, knowledge management, and customer interactions.

Develop and customize Customer Service workspace and Contact Center experiences based on business requirements.

Configure Omnichannel capabilities including voice, chat, SMS, email, and other customer engagement channels.

Implement Unified Routing to route customer interactions to the appropriate agents, queues, and skills.

Develop and configure Power Automate workflows, business rules, Power Apps, and Dataverse solutions.

Customize Dynamics 365 CE using JavaScript, plugins, custom workflow activities, Power Fx, and PCF controls where required.

Develop and maintain integrations between Dynamics 365 CE and external systems using REST APIs, OData, Dataverse APIs, and Azure services.

Configure Customer Service admin center, queues, workstreams, routing rules, agent experiences, and productivity tools.

Implement SLAs, entitlements, automatic case creation, escalation rules, and service-level monitoring.

Configure and customize case management, activities, forms, views, dashboards, and business processes.

Develop custom reports, dashboards, KPIs, and analytics for Contact Center operations.

Work with Dynamics 365 Customer Insights where required for customer data and engagement scenarios.

Configure Copilot and AI capabilities within Dynamics 365 Customer Service/Contact Center, where applicable.

Troubleshoot and resolve application, integration, workflow, plugin, and performance issues.

Perform unit testing, SIT, UAT, regression testing, and production validation.

Support data migration and data quality activities using Dataverse and Dynamics 365 tools.

Manage solutions across development, test, UAT, and production environments using Power Platform ALM practices.

Work with functional consultants, business stakeholders, architects, integration teams, and other technical teams.

Prepare technical design documents, solution specifications, deployment documentation, and support documentation.

Follow Microsoft best practices for security, scalability, performance, maintainability, and extensibility of Dynamics 365 CE solutions.

Microsoft Dynamics 365 CE / Customer Service

Dynamics 365 Contact Center & Omnichannel

Unified Routing

Dataverse

Power Platform / Power Apps

Power Automate

JavaScript / TypeScript

Plugins / C# /.NET

PCF Controls

REST / OData APIs

Azure Integration Services

Customer Service Workspace

Copilot / AI capabilities

Solution Management & Power Platform ALM