Sr Data & Insights Analyst - Data Operations

Role overview

Responsibilities

• Develop customer experience and product performance metrics.
• Support A/B tests, holdouts, geographic tests, and other experiments measuring incremental product impact.
• Organize data into cohorts and measure feature rollout performance.
• Analyze customer and partner behavior and pain points to identify experience improvements.
• Collaborate across Product, Sales, Marketing, Finance, and regional teams to align analytics with business goals.
• Advise on go-to-market strategies, product launches, and growth opportunities.
• Partner with Product, Engineering, and Data Engineering on analytics platforms, BI tools, tag management, and API automation.
• Improve analytics processes and methods and monitor emerging product analytics technologies.

Requirements

• 3–5+ years in analytics or a related quantitative field, with meaningful product analytics experience in a B2C or technology-driven company.
• Strong data analysis skills and SQL proficiency for large datasets.
• Strong business intelligence and data visualization experience; Looker or similar is preferred.
• Understanding of experiment design and ability to turn data into actionable recommendations.
• Excellent communication and stakeholder presentation skills for technical and non-technical audiences.
• Bachelor’s degree or equivalent practical experience in analytics.

Preferred experience and skills

• Direct-to-consumer online business experience is preferred; fintech or financial services experience is strongly valued.
• Analytics programming familiarity is a plus; advanced degree or relevant analytics certifications are a bonus.
• Global experience and ability to develop insights for a global audience are highly valued.

Benefits

• Benefits include paid time off, 13 paid holidays, medical, dental, vision, life and disability coverage, 401(k) matching, community service days, and parental leave.