oracle

Sr.Customer Support Officer

Digitide Solutions

Chennai, IND

Full-time

Senior · 5+ years experience

Onsite

Discovered 3 weeks ago

Full Job Posting

Minimum 5 years of experience in customer support, with at least 2 years in a leadership role.
Excellent communication and interpersonal skills, with the ability to build rapport with customers.
Strong problem-solving and analytical skills, with a customer-centric approach.
Proficiency in using customer support tools and systems, including email and chat platforms.
Ability to work independently and manage multiple tasks simultaneously.
Experience in an international customer support environment is preferred.
Familiarity with CLM (Contract Lifecycle Management) processes is an asset.
Strong organizational skills and attention to detail.
Excellent time management and the ability to meet deadlines.
A positive and proactive attitude, with a passion for customer service.

Lead and manage a team of customer support staff, providing guidance and support.
Handle complex customer inquiries and provide expert-level solutions.
Ensure timely and accurate responses to customer emails and chat messages.
Monitor and analyze customer feedback to identify trends and areas for improvement.
Collaborate with other departments to resolve customer issues and improve overall customer experience.
Train and mentor junior support staff, fostering a culture of continuous learning.
Maintain and update customer support knowledge base and documentation.
Conduct regular performance reviews and provide feedback to team members.
Stay updated with industry trends and best practices in customer support.
Represent the company professionally and maintain a positive brand image.

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