Sr Customer Success Manager, LATAM

Key Responsibilities

• Own the overall customer relationship and act as the main strategic escalation point for government and military aviation customers across Latin America and South America
• Develop and execute strategic account plans for each customer, identifying whitespace and expansion opportunities within existing accounts, working closely with Sales
• Build and maintain relationships with senior stakeholders across User, Program, Contracting and Procurement functions, mapping the customer's buying and procurement processes to inform account strategy
• Partner with sales, product, and support teams to translate customer requirements into actionable priorities
• Support adoption of Jeppesen ForeFlight digital solutions, including onboarding of new customers and expansion within existing accounts
• Maintain subject matter expert level awareness of company software solutions and related product solutions and technology
• Provide remote or on‑site problem‑solving assistance, coordinating with internal engineering, support and product teams as required
• Oversee the delivery of scoped services, ensuring service levels and commercial commitments are met
• Lead the renewal strategy for the territory, securing follow-on contracts and working closely with Contracts on commercial terms and negotiation approach
• Travel extensively across Latin America and South America, to support customer relationships and on‑site activity

Basic Qualifications

• 6+ years of experience in an Account Management or Customer Success, preferably in government or defense marketgs
• Managed a portfolio of strategic government and defense accounts, serving as the primary point of contact for senior military and civilian leadership
• Demonstrated experience engaging and influencing senior military and government decision-makers
• Proven ability to navigate complex, multi-stakeholder procurement and approval processes
• Familiarity with government procurement processes and contracting frameworks is highly desirable
• Experience in a customer‑facing role within aviation, flight operations, flight support, flight dispatch, or a related field
• Fluency in written and verbal English. High level of proficiency in Spanish
• Willingness and ability to travel across Latin America and South America

About Jeppesen ForeFlight

Preferred Qualifications

• Prior experience supporting government or military aviation customers
• Experience with flight planning software, aeronautical charts, or related aviation technology
• Strong presentation skills to senior/C‑level audiences
• Strong problem‑solving and training skills
• Strong use of Microsoft Office Suite, CRM tools such as Salesforce and Claude
• Pilot or aviation enthusiast

Why You Should Join