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Sr Customer Success Manager

ACI Worldwide
Atlanta, USA
Full-time
Senior · 8+ years experience
Remote
Discovered Today
SalesforceAccount management

Full Job Posting

What you bring

  • 7+ years of related experience, including payments experience. Government or insurance experience is a strong plus.
  • BS/BA or 8 years of equivalent experience.
  • Expert-level payments knowledge & a track record of turning clients into references & advocates.
  • Comfort with C-suite & board-level conversations, both with clients & inside ACI.
  • Experience negotiating complex, high-value contracts & renewals.
  • Comfort with ambiguity. You can plan for yourself, frame a problem and drive it to an owner & a date.
  • Discipline with CRM & customer success tools like Salesforce & Gainsight.
  • What this isn't
  • It isn't a support role, an account management role with a new title or a quota-chasing sales job. It's for someone who wants to own outcomes, influence the business and help build a Customer Success function that ensures retention, drives growth and predicts risk instead of reacting to it.
  • The details
  • Remote or hybrid. Travel is approximately 25% and could be higher depending on client activity. Reports to the Director of Customer Success.
  • Core Capabilities:
  • We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:
  • Ensure Accountability: holding self and others accountable to meet commitments.
  • Drives Results: consistently achieving results, even under tough circumstances.
  • Customer Focus: building strong customer relationships and delivering customer-centric solutions.
  • Cultivate Innovation: creating new and better ways for the organization to be successful.
  • Collaborates: building partnerships and working collaboratively with others.
  • Courage: stepping up to address difficult issues, saying what needs to be said.
  • Applicants must be currently authorized to work in the US on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
  • In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
  • Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com or careers.aciworldwide.com, requisition #20198
  • ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
  • Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com).
  • The ACI Worldwide recruitment team will always follow official channels and will never request payment.
  • #LI-LL1
  • #LI-Remote

Qualifications

  • 7+ years of related experience, including payments experience. Government or insurance experience is a strong plus.
  • BS/BA or 8 years of equivalent experience.
  • Expert-level payments knowledge & a track record of turning clients into references & advocates.
  • Comfort with C-suite & board-level conversations, both with clients & inside ACI.
  • Experience negotiating complex, high-value contracts & renewals.
  • Comfort with ambiguity. You can plan for yourself, frame a problem and drive it to an owner & a date.
  • Discipline with CRM & customer success tools like Salesforce & Gainsight.
  • What this isn't
  • It isn't a support role, an account management role with a new title or a quota-chasing sales job. It's for someone who wants to own outcomes, influence the business and help build a Customer Success function that ensures retention, drives growth and predicts risk instead of reacting to it.
  • The details
  • Remote or hybrid. Travel is approximately 25% and could be higher depending on client activity. Reports to the Director of Customer Success.
  • Ensure Accountability: holding self and others accountable to meet commitments.
  • Drives Results: consistently achieving results, even under tough circumstances.
  • Customer Focus: building strong customer relationships and delivering customer-centric solutions.
  • Cultivate Innovation: creating new and better ways for the organization to be successful.
  • Collaborates: building partnerships and working collaboratively with others.
  • Courage: stepping up to address difficult issues, saying what needs to be said.
  • Applicants must be currently authorized to work in the US on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
  • In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
  • Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com or careers.aciworldwide.com, requisition #20198
  • ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
  • Important Notice About Recruitment Scams
  • Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com).
  • The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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