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Sr. Customer Service Engineer

Worldwide TechServices
Corry, USA
Full-time
Senior · 4–7 years experience
Discovered 1 months ago
excel

Full Job Posting

Requirements

  • Requirements Education and Experience:
  • Typically requires technical school certification or equivalent of 4-7 years of relevant experience
  • Certifications and/or Qualifications:
  • Proficient in hardware technology and configurations
  • Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook
  • Microsoft Office 365 preferred •ITIL knowledge
  • Knowledge of ticketing systems
  • Experience using Active directory
  • Skills:
  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Excellent organizational skills
  • Ability to be on stand-by
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • After hour support required as needed
  • Ability to be on stand-by as required in order to provide service to VIP clients
  • Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
  • Ability to collaborate with and support Sr. Level end users
  • Proactively research and recommend alternative automated approaches for successful completion of work
  • Responsible to manage, deploy, track and keep secure IT assets •Identify and recommend process improvements
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
  • Additional requirements may exist if offer of employment is extended
  • Responsibilities
  • Provides support to client VIP’s
  • Requirements

Requirements

  • All your information will be kept confidential according to EEO guidelines.
  • Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

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