Sr CRM Administration - HubSpot

Role overview

Workplace

• Remote role in India.

Essential duties

• Administer and optimize HubSpot configuration, workflows, automation, forms, permissions, reporting, dashboards, and templates.
• Translate stakeholder needs into practical CRM solutions and maintain governance, security controls, documentation, and operating procedures.
• Manage data imports, exports, cleansing, deduplication, transformation, and routine data-quality maintenance.
• Support integrations through requirements, field mapping, testing, monitoring, troubleshooting, and coordination with vendors and technical teams.
• Own CRM health and enhancement intake; prioritize and implement requests, defects, and continuous-improvement work.
• Participate in backlog reviews, story refinement, sprint planning, testing, deployments, proofs of concept, and user acceptance reviews.
• Plan and communicate application releases; perform root-cause analysis and implement sustainable corrective actions.
• Maintain system and end-user documentation and provide user support, troubleshooting, enablement, and informal coaching.
• Support Salesforce, Amazon Connect, and related applications; use custom development or specialist resources when appropriate.

Required experience

• Bachelor’s degree in Computer Information Systems, Computer Science, Business, Information Systems, or a related field, or equivalent practical experience.
• At least 5 years of CRM administration, business applications administration, or related systems experience.
• At least 3 years of hands-on HubSpot administration in a complex business environment.
• Experience configuring HubSpot objects, properties, pipelines, workflows, automation, permissions, reporting, dashboards, and data management.
• Proven track record managing complex projects; familiarity with agile methodologies and project management tools.

Required skills

• Deep practical HubSpot expertise and judgment to design scalable, secure, usable, maintainable solutions.
• Strong analytical, troubleshooting, decision-making, and root-cause problem-solving skills.
• Ability to assess no-code or low-code configuration against custom development, APIs, or technical specialist needs.
• Strong communication, facilitation, negotiation, and stakeholder partnership skills.
• Able to work independently, manage competing priorities, collaborate across teams and vendors, and drive work to completion.
• Able to administer and support Salesforce as a secondary CRM platform.
• Able to create clear procedures, support materials, technical documentation, and end-user guidance.

Preferred skills

• CRM-related certifications are a plus, such as Salesforce Administrator.
• Preferred: Salesforce CRM experience across Sales, Service, CPQ, or Marketing, and Amazon Voice.