Sr. Clinical IT Operations Analyst

About Mosaic Clinical Technologies

Position Summary

Incident Leadership and Improvement

• Investigate multi-system incidents, assess scope and risk, and drive resolution using independent judgment and AI-assisted diagnostics.
• Direct critical incident investigations, identify escalation needs, and communicate next steps to incident command and leadership.
• Create incident reports, root cause analyses, troubleshooting guides, and runbooks; identify recurring issues and improve practices with engineering and product teams.
• Coach analysts, assist with onboarding and training, and reinforce troubleshooting, escalation, shift, and communication standards.

Desired Skills and Experience

• Significant experience in IT operations, technical support, or incident response in healthcare IT, clinical technology, or complex SaaS environments.
• Ability to resolve high-severity incidents and troubleshoot distributed systems, integrations, and APIs independently.
• Strong understanding of radiology and clinical workflows; PACS, RIS, or other clinical IT platform experience is strongly preferred.
• Excellent written and verbal communication and strong knowledge of ITIL Incident, Major Incident, and Problem Management frameworks.
• Ability to evaluate AI-assisted tools, use independent judgment, mentor peers, and improve team practices.

Scheduling and Travel

• Evening and overnight work may be needed, with participation in on-call rotations.
• Travel may be up to 15%; assigned schedules and shifts may change based on business needs.

Workplace

• The source identifies the role as remote and describes flexible remote schedules.

Benefits

• Benefits eligibility begins the month after hire, with tiered options.
• The employer lists compensation reviews, career growth, flexible schedules, paid time off, and paid holidays.

Compensation

• Salary range is $86,900 to $130,200 per year.
• The role is eligible for an annual discretionary bonus; final pay may depend on education, work experience, certifications, and location.