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indeed

Sr. Channel Planning & Programs Manager

T-Mobile
Overland Park, USA
Full-time
Onsite
USD 107200-231960 yearly
Discovered 1 months ago
Business AnalysisCommunicationLeadershipNegotiationProgram ManagementRetail Management

Full Job Posting

Job Overview

This role is essential for aligning Customer Experience improvements with business strategy to drive desired behaviors and outcomes.

Manages the design and implementation of Customer Experience improvements, CX performance, and channel programs.

Integrates cross-functional collaboration with leadership, operations, finance, and human resources to ensure cohesive execution.

Success is measured by improvements in Customer Onboarding experience, Interactive Analysis, NPS, customer sentiment, operational excellence, and alignment with strategic business goals.

Job Responsibilities

  • Develop analytics-driven sales compensation recommendations to support business initiatives and align sales behaviors with strategy.
  • Partner with functional groups to identify field challenges and develop national solutions and tactics.
  • Translate business strategy into actionable tactics and provide clear explanations to field employees.
  • Create communication tools to support change management and prepare field teams for program launches.
  • Collaborate with technical partners to ensure systematic execution and assist with system design as needed.
  • Present strategic insights and influence senior leadership to achieve business objectives.
  • Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

  • High School Diploma/GED (Required).
  • 7+ years of experience in sales operations, strategy, and/or program management. Tech industry preferred. (Preferred).
  • Retail/wireless sales/service experience a plus (Preferred).

Knowledge, Skills and Abilities

  • Business Analysis (Required).
  • Communication (Required).
  • Leadership (Required).
  • Negotiation (Required).
  • Program Management (Required).
  • Retail Management (Required).
  • Risk Management (Required).
  • Sales Strategy Development (Required).
  • Stakeholder Management (Required).
  • Strategic Thinking (Required).

Compensation

  • Total Target Cash Earnings Opportunity: $128,640 - $231,960.
  • National Base Pay Range: $107,200 - $193,300.
  • The Total Target Cash Earnings Opportunity represents expected total cash compensation at target performance, combining base salary and annual incentive opportunity.
  • Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.

Benefits

  • Medical, dental and vision insurance.
  • Flexible spending account.
  • 401(k).
  • Employee stock grants and employee stock purchase plan.
  • Paid time off and up to 12 paid holidays.
  • Paid parental and family leave.
  • Family building benefits, back-up care, enhanced family support, childcare subsidy.
  • Tuition assistance and college coaching.
  • Short- and long-term disability.
  • Voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
  • Mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

Additional Information

Travel Required: No.

DOT Regulated Position: No.

Safety Sensitive Position: No.

At least 18 years of age.

Legally authorized to work in the United States.

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