Sr. Business Systems Analyst

About Tokio Marine Canada

Opportunity

Business analysis and solution delivery

• Elicit, analyze, document, prioritize, and validate complex business, functional, non-functional, and system requirements.
• Produce technical specifications, user stories, process models, acceptance criteria, and solution documentation; lead discovery sessions and requirements workshops.
• Analyze current processes and systems, identify gaps, recommend future-state solutions, and maintain requirements traceability and change records.
• Partner with business stakeholders, developers, QA, data teams, architects, and vendors to design, configure, and implement solutions.
• Contribute to backlog refinement, estimation, sprint and release planning, production readiness, and implementation.
• Support production issue analysis, root-cause investigations, remediation planning, and continuous improvement; maintain delivery documentation.

Testing and stakeholder leadership

• Develop or review test scenarios, cases, and acceptance criteria; coordinate system, integration, regression, and user acceptance testing.
• Track defects, requirement gaps, and implementation risks; support change readiness, training, communications, and knowledge transfer.
• Validate post-implementation outcomes and recommend improvements to performance, usability, and business value.
• Build stakeholder relationships, communicate technical and business information, facilitate decisions, surface risks, and help resolve ambiguity.
• Provide informal guidance to analysts and contribute to shared business analysis standards and practices.

Experience and qualifications

• At least 5 years of experience in business analysis, business systems analysis, systems delivery, application implementation, or a related role.
• Experience leading complex cross-functional analysis across the full software delivery lifecycle.
• Commercial Property & Casualty insurance experience in a Business Analyst or Business Systems Analyst role.
• Experience with enterprise applications, policy administration systems, integrations, reporting, data-centric solutions, Agile delivery, and external vendors.
• A bachelor's degree in a related discipline is preferred; equivalent combinations of education, certifications, and practical experience are considered.
• IIBA, project management, Agile, or related certification is an asset.

Technical and professional skills

• Knowledge of requirements elicitation and management, process analysis, solution assessment, business rules, user stories, acceptance criteria, and traceability.
• Experience modelling current- and future-state processes with workflow diagrams, process maps, or similar techniques.
• Working knowledge of SQL and relational databases, including PostgreSQL and/or Microsoft SQL Server, for data analysis and validation.
• Experience with enterprise applications, interfaces, APIs, integrations, data flows, test planning, functional and regression testing, defect triage, and user acceptance testing.
• Experience with Agile or Scrum practices, including backlog refinement, sprint planning, estimation, and release planning.
• Strong commercial insurance knowledge covering workflows, products, underwriting, policy administration, and related processes.
• Strong analytical, critical-thinking, communication, facilitation, stakeholder management, negotiation, organizational, and collaboration skills.
• English fluency is required; French proficiency is an asset.

Compensation

• The anticipated base salary range is 90,000–110,000; the posting does not specify a pay cadence or currency.
• Offers consider location, experience, skills, and performance; the company describes the midpoint as typical for experienced professionals.

Workplace

• Hybrid work model, with time split between office and remote work and flexibility according to role and business needs.
• The current office is in downtown Toronto. Employees in provinces without an office remain remote until an office is established.

Workplace culture