Sr. Applied R&D Engineer
Key Skills for This Role
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Qualifications
- Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or equivalent professional experience in a related field.
- Excellent verbal and written communication skills, with the ability to effectively drive customer calls and provide clear technical explanations.
- Strong analytical skills and hands-on experience in troubleshooting software or network problems, demonstrating a systematic approach to problem-solving.
- Working knowledge of TCP/IP routing protocols, IP/MPLS protocols, L2/L3 EVPNs, and Spine/Leaf data center architecture, ensuring a solid understanding of networking fundamentals.
- Certifications such as SRC, CCNA/CCNP, and/or JNCIA/JNCIS are preferred, showcasing a commitment to professional development and expertise.
- Prior experience with Nokia products (e.g., 7750SR, 7250 IXR, VSR, SRLINUX, FSS/EDA) is an asset, providing a head start in understanding our product portfolio.
- Experience with a scripting language, such as XML or Python, is advantageous, enabling efficient automation and customization of solutions.
- Familiarity with Cloud solutions (Linux, KVM, OpenStack, Kubernetes) is desirable, as it aligns with the company's focus on cloud-based technologies.
- Previous Nokia intern or co-op experience is a plus, offering valuable insights into our company culture and processes.
Responsibilities
- Serve as the technical interface and liaison between regional TACs, Customer Account Teams, and internal teams like R&D and Product Management.
- Troubleshoot and resolve intricate product installation and performance issues, utilizing both established methods and creative problem-solving techniques.
- Maintain detailed documentation of problem status, resolutions, and system reliability findings, ensuring accurate record-keeping.
- Stay abreast of new product features and releases through ongoing collaboration and engagement with R&D and Product Management teams.
- Support various initiatives, including test/evaluations, NPIs, and network architecture projects, contributing to the development of internal/external tools and conducting customer workshops.
- Lead and coordinate customer upgrade programs, creating technical notes and field alerts, and providing global 24/7 emergency support as needed.
- Deliver beta product knowledge and collaborate with regional centers to develop release workshops, ensuring a smooth transition for internal teams.
- Travel up to 10% annually to attend meetings, conferences, or customer sites, representing Nokia Canada Inc. and fostering strong customer relationships.
- Contribute to the continuous improvement of our products and services, providing valuable feedback and insights to the R&D team.
Preferred Qualifications
- Certifications such as SRC, CCNA/CCNP, and/or JNCIA/JNCIS are preferred, showcasing a commitment to professional development and expertise.
- Previous Nokia intern or co-op experience is a plus, offering valuable insights into our company culture and processes.
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