Sr. Application Support - (Life & Medical Insurance)

Job Summary

Senior Application Support - Techno-Functional

Key Responsibilities

• **Application Support & Troubleshooting:**
• Provide Level 2/3 support for Life & Medical Insurance applications, ensuring timely issue resolution and minimal downtime.
• **Techno-Functional Analysis:**
• Act as a bridge between technical and business teams, understanding business needs and translating them into technical solutions.
• **Database Management:**
• Work with
• Oracle databases
• , write SQL queries, and optimize performance for business applications.
• Develop and optimize
• complex SQL queries, stored procedures, and database objects
• to support application functionality and reporting needs
• **Reporting & Analytics:**

Power BI

• to develop dashboards, generate reports, and provide insights for business decision-making.
• **Incident & Problem Management:**
• Analyze recurring issues, implement long-term solutions, and enhance system reliability.
• **Enhancements & Customization:**
• Assist in system enhancements, modifications, and new feature rollouts based on user requirements.
• **Integration & Data Analysis:**
• Support data integration between various applications and ensure consistency across platforms.
• **Stakeholder Collaboration:**
• Work closely with business users, developers, and infrastructure teams to drive application improvements.
• **Documentation & Training:**
• Maintain detailed documentation of support processes, troubleshooting steps, and application functionalities; conduct training sessions for users.
• **End user, Customer support:**
• Ensure high customer satisfaction through effective communication and SLA adherence.
• Drive
• incident resolution, RCA, and continuous improvement
• to enhance service quality.
• **Artificial Intelligence:**

Artificial Intelligence (AI)

Required Skills & Qualifications

• **Education:**
• Bachelor’s/ Master’s degree in computer science, IT, or a related field.
• **Technical Expertise:**
• Strong experience in

Life & Medical Insurance

• applications.
• Proficiency in

Oracle databases, SQL, PL/SQL

• .
• Hands-on experience with

Power BI

• for analytics and reporting.
• Familiarity with
• API integrations, web services, and middleware technologies
• .
• Understanding
• incident management tools like ServiceNow, JIRA, or Remedy
• .
• **Soft Skills:**
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and in a team-oriented environment.
• Attention to detail and a proactive approach to issue resolution.

Preferred Qualifications

• Experience in
• ETL tools and data warehousing concepts
• .
• Exposure to

Cloud-based solutions (AWS, Azure, GCP)

• .
• Knowledge of
• BI tools like Tableau and QlikView (in addition to Power BI)
• .
• ITIL certification or experience in an ITIL-driven support environment.