Sr. Application Analyst Certified

Role overview

Education and experience

• Bachelor’s degree in Information Technology, Business Administration, or a related field; qualifying licensed clinical or certified IT professional experience or four additional years of experience may substitute as described.
• Five years’ experience in IT, clinical, or business workflow.
• Experience supporting large-scale clinical, ancillary, or business environments.

Certification and capabilities

• Certification appropriate to the assigned application is required; Epic is given as an example, and applicable Epic certification must be maintained within six months.
• Requires troubleshooting and solution engineering, technical support for multiple applications and projects, and knowledge of project management methodologies.
• Requires knowledge of multidisciplinary clinical or business information systems, leadership, and English proficiency for job functions.

Core responsibilities

• Train and mentor junior analysts and serve as a liaison between work teams and departments.
• Facilitate team, client, and working-group meetings; identify requirements and opportunities to improve business processes.
• Set customer expectations, prioritize work, deliver solutions, and communicate with customers through meetings, calls, presentations, and reports.
• Troubleshoot issues, manage change, administer applications, and support application service quality and availability.
• Oversee large-scale projects, establish plans and objectives, implement complex applications, and communicate issues and status to stakeholders.
• Support day-to-day operations, manage work distribution, maintain standards, and drive continuous improvement.
• Partner with leaders on strategic objectives and change management; make recommendations regarding budget projections and project management.