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Sr. Analyst - WFM RTA

EXL Service
Noida, IND
Full-time
Senior · 2+ years experience
Onsite
Discovered 1 months ago
WFMeWFMVerintBluePumpkinIEXAvaya CMS

Full Job Posting

Responsibilities

  • Role & Responsibilities
  • Efficiently manage intra-day staffing and service level.
  • Provide timely, accurate reports on intra-day performance.
  • Monitor and drive schedule adherence.
  • Communicate effectively with internal and external customers.
  • Perform other duties and assignments as directed.

Qualifications

  • Graduate

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