Sr. Analyst, Transition Operations

Role overview

Transition operations

• Guide transitions from initial onboarding through completion; assess complex issues, develop action plans, coordinate resolution, and escalate when appropriate.
• Coordinate transition activities across departments, custodians, providers, advisors, and partner-office staff.
• Take ownership of assigned activities when a partner office officially joins Carson and ensure required work is completed.
• Monitor custodian paperwork, account openings, and transfer statuses; review provider paperwork and identify potential timeline issues.

Systems, training, and process improvement

• Support case management, Salesforce and DocuSign reporting, paperwork resolution, and operational tracking; serve as a DocuSign subject-matter expert and troubleshoot system issues.
• Monitor progress, identify risks and barriers, and communicate status and recommended actions.
• Support recurring meetings and training on processes, systems, paperwork, and best practices; coach less-experienced team members.
• Develop and improve workflows, document best practices, and share approaches that improve efficiency, accuracy, consistency, and scalability.
• Lead projects and workstreams by establishing timelines, coordinating stakeholders, tracking deliverables, and communicating progress.

What you need

• At least four years of experience in financial services operations, advisor transitions, or account operations.
• Experience as an operational subject-matter expert or escalation resource and leading cross-functional projects or process improvements.
• Advanced knowledge of transition operations.
• Bachelor’s degree in business administration, accounting, finance, or a related field preferred.
• FINRA securities licenses such as Series 7 and/or Series 66 preferred.

About Carson Group