Sr. Analyst, Product and Pricing Operations
Role Overview
Join Salesforce's Product & Pricing Operations team to improve the New Product Introduction framework and turn seller, customer, and operator feedback into process improvements.
Support launches of recently acquired products, contract migrations, and integration of legacy offerings.
This is a hybrid role with three days in the office each week.
Key Skills for This Role
Full Job Posting
Role overview
Join Salesforce's Product & Pricing Operations team to improve the New Product Introduction framework and turn seller, customer, and operator feedback into process improvements.
Support launches of recently acquired products, contract migrations, and integration of legacy offerings.
This is a hybrid role with three days in the office each week.
Launch frameworks and feedback
- Design, establish, and refine NPI frameworks to improve cross-functional alignment, launch throughput, and capacity.
- Collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations.
- Convert feedback into operational enhancements to improve launch success and the product lifecycle experience.
Product launch and integration
- Lead operational workstreams for acquired-product launches and support rapid go-to-market readiness.
- Support migrations of customer contracts, SKUs, and pricing structures during integrations and sunsets.
- Coordinate launch initiatives, tracking milestones, risks, and dependencies through General Availability deployments.
Operational readiness and systems
- Ensure readiness across quoting, packaging, discounting, provisioning, activation, service delivery, invoicing, and sales readiness.
- Configure, stage, deploy, and maintain Salesforce product configuration data, price books, and SKUs.
- Investigate and troubleshoot release blockers or production incidents in complex CRM and quote-to-cash environments.
Required qualifications
- 3–5+ years in complex business and technical environments, such as management consulting, business operations, or product operations.
- Experience designing, transforming, or optimizing NPI processes and frameworks.
- Ability to translate stakeholder feedback and qualitative and quantitative insights into actionable requirements and measurable improvements.
- Strong project management background with cross-functional change and integration initiatives.
- Hands-on technical and functional experience with CRM, SFA, or Quote-to-Cash / Price Book systems.
- Strong analytical, organizational, and problem-solving skills, attention to detail, communication, independent thinking, and collaboration.
Preferred qualifications
- PMP certification is a plus.
- Prior acquisition integration, product migration, or contract transition experience is a plus.
- Salesforce platform experience in CRM, SFA, and Quote-to-Cash / Price Book systems is a plus.
- Familiarity with release staging, SKU architecture, and resolving release blockers is a plus.
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