Sr Analyst, HR Operations (EMEA Shift)

Role Overview

Key Responsibilities

• · Own and execute HR processes across the employee lifecycle (onboarding, offboarding, and transitions), serving as the subject matter expert and escalation point for complex cases.
• · Drive HR Operations initiatives to improve employee experience and operational efficiency.
• · Collaborate with HRBPs, COEs, and business stakeholders to ensure seamless HR service delivery.
• · Monitor, analyze, and report on HR operations metrics, dashboards, and service SLAs; highlight trends, risks, and recommendations.
• · Leverage HR tools and automation platforms (Workday, ticketing systems, etc.) to streamline and automate processes.
• · Ensure compliance with HR policies, EMEA & UK regulatory requirements, and internal guidelines; support audits and process documentation.
• · Provide timely resolution of employee queries and HR-related requests, maintaining service quality standards.
• · Identify process improvement opportunities and lead continuous improvement initiatives from design through implementation.
• · Mentor and guide Analysts and Associates, and support their onboarding and skill development.

Core Competencies

Qualifications

• · Bachelor’s degree (or equivalent) with a minimum of 3 years of related experience, OR an advanced degree (e.g., MBA with specialization in Human Resources) with a minimum of 3 years of related experience
• · Experience in HR operations, HR Operations, or shared services
• · Experience working in matrix or multinational environments preferred
• · Strong communication and stakeholder management skills
• · Hands-on experience with HR systems (Preferrable Workday), ServiceNow and Microsoft tools
• · Ability to work the EMEA & UK Shifts and support employees and stakeholders across the region
• Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
• If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
• We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Preferred Qualifications

• · Experience working in matrix or multinational environments preferred