Sr. AI Engineer (Fullstack)
Role Overview
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice, digital, messaging, and AI-powered channels.
The platform optimizes hundreds of millions of customer journeys annually and tests AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance.
Key Skills for This Role
Full Job Posting
Company Overview
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice, digital, messaging, and AI-powered channels.
The platform optimizes hundreds of millions of customer journeys annually and tests AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance.
Primary Skills
- 5+ years of strong experience in AI & Full stack environment
- AI/ML & Generative AI expertise
- Extensive professional experience in Machine Learning, Generative AI, and Natural Language Processing (NLP) with Python
- Proven, hands-on experience designing and implementing solutions using LLMs (e.g., RAG systems, fine-tuning, prompt engineering)
- Deep understanding of ML and LLM/NLP evaluation techniques (e.g., precision, recall, F1 and metrics for assessing hallucination, relevance, and context)
- Demonstrable experience integrating AI/ML models into applications via APIs, microservices, and other integration patterns
- Experience analyzing and benchmarking model performance across multiple datasets and use cases
- Strong understanding of AI trustworthiness principles, including model accuracy, interpretability, robustness, and responsible AI practices
Secondary Skills
- Extensive professional experience in full-stack development
- Strong proficiency in backend development with NodeJS
- Strong proficiency in front-end development with React
- Deep experience with database design and management, specifically Postgres and general SQL
- Proven experience with cloud platforms, specifically AWS (e.g., EC2, S3, Lambda, RDS, Bedrock, SageMaker)
- Proven track record in designing and maintaining enterprise-grade, scalable web applications
- Experience with containerization (Docker, Kubernetes)
- Good to have skills - AI Agents, Agentic AI, MCP
Why Join Us
- Competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being
- A global team that values curiosity, collaboration, and continuous learning
- A culture of inclusivity where everyone feels seen, heard, and empowered to contribute
Company Culture
Cyara is dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB).
Cyara's values include Delivering Excellence, Innovating Boldly, Integrity First, and Embracing Curiosity.
Application Notes
- Cyara uses AI tools to support parts of the hiring process, such as reviewing applications and analyzing resumes; final hiring decisions are made by humans.
- Agencies must have a valid fee agreement and be assigned the specific requisition before submitting CVs via the Cyara Agency Portal.
Responsibilities
- Design and implement AI/ML solutions using LLMs, RAG systems, fine-tuning, and prompt engineering
- Integrate AI/ML models into applications via APIs, microservices, and other integration patterns
- Analyze and benchmark model performance across multiple datasets and use cases
- Apply ML and LLM/NLP evaluation techniques to assess hallucination, relevance, and context
- Develop full-stack applications with NodeJS backend and React frontend
- Design and manage databases using Postgres and SQL
- Build and maintain enterprise-grade, scalable web applications
- Work with cloud platforms such as AWS (EC2, S3, Lambda, RDS, Bedrock, SageMaker)
- Use containerization technologies including Docker and Kubernetes
- Apply AI trustworthiness principles including model accuracy, interpretability, robustness, and responsible AI practices
Requirements
- 5+ years of strong experience in AI & Full stack environment
- Extensive professional experience in Machine Learning, Generative AI, and Natural Language Processing (NLP) with Python
- Proven, hands-on experience designing and implementing solutions using LLMs (e.g., RAG systems, fine-tuning, prompt engineering)
- Deep understanding of ML and LLM/NLP evaluation techniques (e.g., precision, recall, F1 and metrics for assessing hallucination, relevance, and context)
- Demonstrable experience integrating AI/ML models into applications via APIs, microservices, and other integration patterns
- Experience analyzing and benchmarking model performance across multiple datasets and use cases
- Strong understanding of AI trustworthiness principles, including model accuracy, interpretability, robustness, and responsible AI practices
- Extensive professional experience in full-stack development
- Strong proficiency in backend development with NodeJS
- Strong proficiency in front-end development with React
- Deep experience with database design and management, specifically Postgres and general SQL
- Proven experience with cloud platforms, specifically AWS (e.g., EC2, S3, Lambda, RDS, Bedrock, SageMaker)
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