sr. AI architect

Overview

• Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
• Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
• We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
• And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.
• Join the team and create the future of customer experience together.
• TheGenesys AI Architect is a senior presales AI specialist who operates across three core motions:
• Driving strategic AI opportunities with customers and sales teams
• Scaling the field through reusable assets, technical enablement, and coaching
• Shaping product and go-to-market direction through real-world customer and field feedback
• This role requires a blend of deep AI technical acumen, exceptional sales, communication, and executive storytelling skills, and the ability to translate complex capabilities into clear, actionable business value.