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Sr. Admin. Associate, Collections & Credit- Hybrid
UPS
USA
Full-time
Senior
Onsite
Discovered 6 days ago
Negotiation
Role Overview
This position performs collection responsibilities according to established procedures for various types of customers.
The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure.
This position manages customer export billing requests and responses.
The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment.
This position must have a knowledge of multiple products, services, or business units.
Key Skills for This Role
Negotiation
Full Job Posting
Basic Qualifications:
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
- Pay Range:
- Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $20.40/hr to $38.10/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.
- Proficiency in the use of Microsoft Office products
- Prior Collections experience
- Strong organizational and prioritization skills
- Basic negotiation skills
- Job Grade- A13
- Last day to apply internally- 10/28/2026 @ 11:59pm EST
- The position is based in Bloomingdale, IL and requires commuting to the office. Employer will not sponsor a visa for this position. Candidates must be currently in the same geographic location or willing to relocate independently.
- Permanent
- UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
- UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Preferred Qualifications
- Bachelor’s Degree or International equivalent - Preferred
- Bachelor’s Degree or International equivalent in Business or related field - Preferred
- Experience handling objections and gaining commitment - Preferred
Responsibilities
- Provides excellent customer service.
- Responds to customer inquiries within required service level agreement.
- Identifies, prioritizes, and resolves complex issues delaying payment.
- Develops, creates, and analyzes collection and accounts receivable reports.
- Updates customer and other stakeholder information using various software programs.
- Monitors and maintains assigned customer accounts.
- Submits recommendations to write-off account balances.
About UPS
Courier, Parcel & Postal Services460000 employeesFounded 1907
Global package delivery and supply chain management provider.
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