Sr Account Manager

About the role

Requirements

• Proven Value-Sales Pedigree: 7+ years of quota-carrying account management or relationship sales experience, with a documented track record of expanding enterprise accounts through value-based selling rather than transaction or volume-led selling.
• LOB Engagement Capability: Proven experience identifying, mapping, and closing opportunities directly with Line of Business (LOB) decision-makers (e.g., CMOs, Heads of Customer Experience, VP of Product, and Digital Marketing Directors).
• Collaborative Operator: Proven experience working in a team-based account model, successfully partnering with Customer Success Managers (CSMs), Technical Account Managers, or Solutions Engineers to run a portfolio.
• Domain Expertise (CPaaS, Email, or Telecom): Deep understanding of cloud communications, API-based infrastructure, programmable voice routing, or enterprise email delivery systems (experience with SMS, WhatsApp, or SMTP architectures is highly desirable).
• Master of the Complex Up-sell: Demonstrated ability to map accounts, identify cross-sell triggers, negotiate pricing agreements, and execute usage-based or consumption-based contract expansions.
• Location: Residing in the UK with the ability to travel for key customer and team meetings.
• Our corporate language is English, please submit your application in English.
• At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time. Applicants must: • Hold a British citizenship. • Have a valid British work permit. About our hiring process We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! The annual base salary for this position ranges from £72,000 to £90,000, plus a variable compensation component to be determined. Factors which may affect pay within this range may include skills, education, experience, and other qualifications.
• At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
• Hold a British citizenship.
• Have a valid British work permit.

Responsibilities

• Value-Led Account Growth (LOB Up-sell & Cross-sell):
• Take complete commercial ownership of an existing portfolio of UKI accounts, shifting the relationship from a transactional vendor to a strategic growth partner.
• Initiate value-driven conversations directly with Line of Business (LOB) stakeholders in Marketing, Customer Experience (CX), Operations, and Product.
• Map out and co-create next-generation customer use cases, such as personalized conversational marketing campaigns, automated customer care journeys (via WhatsApp and RCS), and high-deliverability transactional customer touchpoints (via Email and Voice APIs).
• Proactively defend and grow existing contract values, leading commercial negotiations, business-case presentations, and long-term contract renewals.
• Strong Collaboration with Customer Success (CSM):
• Partner closely with our Customer Success Management (CSM) team in a coordinated "two-in-a-box" account model. While CSMs drive day-to-day platform health, technical adoption, and operational satisfaction, you will own the commercial strategy, value-expansion pricing, and contract negotiations.
• Work hand-in-hand with CSMs to execute regular Executive Business Reviews (EBRs) with LOB buyers, translating usage trends, operational health, and product insights into strategic, business-case-driven up-sell and cross-sell pipelines.
• Jointly coordinate with CSMs, Solutions Engineering, and Support to proactively mitigate churn risks, secure renewals, and ensure world-class delivery and network performance.
• Data-Driven Account Planning:
• Analyze volume trends, usage patterns, and gross profit variance across your portfolio alongside CSM metrics to identify organic expansion triggers.
• Maintain highly accurate pipeline forecasting within Salesforce, tracking expansion stages, contract renewals, and upsell milestones.