Squadron Support Supervisor

Overview

Core Activities

• Responsible for ensuring appropriate identification, recording and monitoring of tooling/equipment held in the tool store. This will include the registration, following acceptance and inspection, of each tool by allocation of a unique serial/identification number.
• Ensure that tooling/equipment being used is tracked and recorded including a statement of condition, labelling and any other appropriate documentation for each item. Manage tool tallies or labels as part of tool control.
• Check incoming deliveries against order/delivery documentation, ensuring that all items are accompanied with supporting certification and maintenance/operation documentation as appropriate. Check all packaging is fit for purpose with no damage to incoming items.
• Responsible for ensuring timely inspection, servicing and calibration of appropriate tools and equipment.
• Ensure that surplus or redundant tooling/equipment is removed from maintenance environment and quarantined or disposed. The tracking system must then be updated as necessary to reflect the action taken. Shall place an unserviceable tool tally whenever an unserviceable tool has been discovered and removed from the tool store.
• Identify any capability or capacity issues and work with the Demand Management Specialist to ensure resolution where practical, or escalation, as appropriate.
• Interface with platform maintenance & upgrade operations to ensure that appropriate and timely demands are placed on, and responded to by the supply chain. Including the presentation of material supplied to maintenance in appropriate formats and timescales. The management of calibrated items through the timely return to industry and return serviceable of assets ensuring testing/tooling capability is not compromised.
• Carry out the demand validation process, Identify any issues specification, source or process and work with the Demand Management Specialist to ensure resolution where practical, or escalation, as appropriate.
• Carry out the priority management process to meet customer/contract critical demand. Ensure any trends are identified and escalated, as appropriate.
• Carry out the reporting/metrication capability in order to articulate and manage Demand Management performance. Ensure any trends are identified and escalated, as appropriate.
• Mentoring the QEAF staff as they join the MOB Organisation from the Qatar Technical Institute in repair activities.

Key Accountabilities

• Performance indicators – Provide effective Tool Control and Demand Management activities by meeting delivery targets and reporting any impact on Continuing Airworthiness, operational/process performance. Understand how individual actions contribute to overall delivery performance.
• Completion of activities – Ensure all Tools are accounted for at all times and are in a Servicable Condition and Demand Management activities are appropriately documented and airworthiness records are maintained on relevant systems (IT / paper based). Compile required reporting, identify any issues and escalate as appropriate.
• Procedure/standards – Comply with the QEAF CAME, its associated procedures and standards, and any other company procedures and standards, as applicable. Identify and propose changes, as required.
• Safety Management System – Ensure Human Factors and Error Management philosophies are applied to all Demand Management activities. Understand the risks associated with Demand Management and the means by which they are mitigated and managed.
• Management System Assurance – Ensure Demand Management are compliant with the QEAF Governance and Assurance framework, including supporting process confirmations and independent assurance audits. Support the response to audit findings in a timely and appropriate manner and provide information into the relevant reviews. Support the implementation of identified improvements to overcome any non-compliance and monitor effectiveness.
• Statutory / Regulatory & Legislative requirements – Able to demonstrate an appropriate level of understanding and application of the relevant Continuing Airworthiness Regulatory framework. Support the implementation of any Regulatory-driven changes into the Demand Management activities. Ensure compliance with all other requirements, e.g. ITAR, EaPW, ISO, etc.
• Contractual Requirements – Ensure compliance with applicable contractual requirements, e.g. through support to contract reviews and the incorporation of required changes into the Demand Management processes.

Qualifications And Functional Knowledge

• This person would be seen as competent in Supply Chain operations working as a joint team and be able to define the processes, propose improvements and manage those improvements in the day to day running of the operation.
• Understands the Regulatory Framework and its applicability to the Tool Stores and Demand Management processes and activities.
• Able to build good relationships with Customers, Part 145 Organisation(s), Order Book Management and the other key stakeholder’s personnel.
• Have operational knowledge and understanding of the platform contract(s), the fleet’s performance and the business key performance metrics.
• Requires a basic functional awareness that will be developed over the life cycle of the role. Continuous improvement, capability development and sustainment are also an integral part of the role.
• Requires analysis and planning skills along with key relationship building and problem solving skills, able to use appropriate IT systems.

• Valid Driving Licence

• Institute of Supply Chain Management Level 3 or its equivalent is desirable but not essential.

Benefits