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Spend Operations Supply Chain & Delivery Function Lead
Wise
London, GBR
Full-time
Lead
Hybrid
Discovered 1 weeks ago
Full Job Posting
What you’ll do
- Set strategy & build the operating model
- Define and drive the 1–3 year strategy for card manufacturing and delivery—balancing service levels, product experience, cost-to-serve, and transparency.
- Design the operating model for a scalable global supply chain function (team structure, governance cadence, escalation paths, decision forums, metrics/scorecards).
- Own the monitoring roadmap (coverage, controls, ROI) so issues are detected early and resolved through clear ownership.
- Own the partner portfolio & drive vendor accountability (critical)
- Lead the global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management.
- Establish high-impact vendor governance:
- performance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency)
- structured escalation and remediation playbooks
- root-cause expectations and corrective action plans with deadlines
- Represent Wise in senior partner forums and ensure Wise priorities are executed
- Proactively identify underperformance and lead exec-level decisions: invest / fix / replace, including transition planning and risk-managed migrations.
- Lead commercial negotiation & contract strategy
- Negotiate contracts end-to-end with a strong commercial stance: pricing models, volume tiers, indexation, cost drivers.
- Build robust contract architecture: SLAs/KPIs with meaningful remedies (credits/penalties/step-in rights), auditability, data transparency, and strong exit/transition clauses.
- Continuously challenge cost-to-serve while protecting customer experience.
- Influence cross-functionally & deliver change
- Partner with Product, Ops, Risk, Compliance, Finance and Customer Support to define requirements and design scalable solutions.
- Lead cross-functional programmes for supply-chain changes (launch readiness, risk assessment, communications, stakeholder alignment).
- Communicate clearly to senior stakeholders using data-driven narratives and crisp trade-offs.
- Lead and grow the function
- Hire, coach and develop the supply chain team; build capability, set standards, and drive performance.
- Set a high bar for ownership, transparency and execution—internally and with partners.
- What success looks like
- A clear 1–3 year supply chain strategy and annual plan with measurable targets.
- A resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks.
- Measurable improvements in vendor performance: stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve.
- Executive dashboards that enable fast decisions and clear accountability.
- What we’re looking for
- For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
- If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
- Keep up to date with life at Wise by following us on LinkedIn and Instagram.
- Wise is a global technology company, building the best way to move and manage the world’s money.
- Min fees. Max ease. Full speed.
- Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
- As part of our team, you will be helping us create an entirely new network for the world's money.
- For everyone, everywhere.
- More about our mission and what we offer.
Qualifications
- Proven ownership of end-to-end supply chain strategy for card manufacturing and/or regulated physical product operations (payments/fintech preferred).
- Strong track record holding vendors accountable and influencing external partners to deliver outcomes aligned with your company’s interests.
- High-stakes commercial negotiation experience and confidence representing your organisation at executive level.
- Deep capability in contract design: SLAs/KPIs, pricing, remedies/credits, transparency clauses, exit/transition planning.
- Experience managing multi-vendor portfolios, concentration risk, and resilience planning (BCP/contingency).
- Strong cross-functional programme leadership and senior stakeholder influence.
- People leadership: building/scaling teams, coaching and performance management.
- Operational literacy in card manufacturing and logistics / last-mile delivery optimisation.
About Wise
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