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Specialized Services Team Lead

Sedgwick
Bedford, USA
Full-time
Lead
Onsite
Discovered 2 days ago
Negotiation

Full Job Posting

QUALIFICATIONS

  • Education & Licensing Bachelor's degree from an accredited college or university preferred.
  • Experience Six (6) years of call center or customer service experience or equivalent combination of education and experience required.
  • Skills & Knowledge
  • Strong organizational and conflict resolution skills
  • Production and quality-driven mentality
  • Excellent customer service skills
  • Good knowledge of service center processes and procedures
  • Good oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Good judgment and discretion skills
  • Ability to manage by reports and metrics
  • Ability to manage multiple projects and set priorities
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.
  • Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
  • Physical: Computer keyboarding, travel as required
  • Auditory/Visual: Hearing, vision and talking
  • NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
  • The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
  • Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
  • Education & Licensing
  • Six (6) years of call center or customer service experience or equivalent combination of education and experience required.
  • WORK ENVIRONMENT
  • When applicable and appropriate, consideration will be given to reasonable accommodations.
  • If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Preferred Qualifications

  • Bachelor's degree from an accredited college or university preferred.

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