Specialized Operations Associate Supervisor

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH.

Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms.

Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail.

Lead and coordinate the opening of the store: safe, controller, registers and distribution of reports

Supervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash

Act as escalation specialist in resolving customer issues, both internal and external

Follows and trains Jewelry Standards and Shipping Guidelines, makes recommendations to improve processes and maintains inventory accuracy.

Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standards

Supervises the efficient processing of re-tickets, RTV’s, Transfers, Advanced Shipping Notice (ASN) Shipments and price changes

Oversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standards

Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled

Maintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoices

Receive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycle

Ensure SOA team prepares and submits all special order requests

Process and oversee Jewelry fulfillment

Resolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain product organization, create, pack and manifest transfers, and galvanize a return transfer compliance of 95%+

Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)

Supporting the AGMO and corporate team with cross-functional training of specialized operations team,

Assist in the implementation of policies and best practices, makes recommendations to Management team

Proactively partner with AGMO and corporate team on weekly/monthly workload

Motivate team to meet results; make recommendations to Management for hiring, firing and promotion decisions

Assist managers and associates on the selling floor as necessary

Following up on reporting, outstanding invoices, and escalated issues to resolve

Ability to drive profitability through execution of SOA KPIs

Comfortable with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners

Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision

Ability to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organized

Ability to influence team to follow store policies & procedures to help in decision-making

Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally

Maintains confidentiality when handling issues

Other store initiatives as assigned by management

Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.

Must have strong computer skills, i.e.

Google, MS Office, and adapt to changing technology

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Compensation for this role varies by geographic location.

The listed range reflects multiple markets, including higher-cost areas.

Actual starting pay will be determined based on work location, experience, and other job-related factors.

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks.com is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

for this role varies by geographic location.

The listed range reflects multiple markets, including higher-cost areas.

Actual starting pay will be determined based on work location, experience, and other job-related factors.