Spécialiste, expérience client (soir)/Customer Experience Specialist (Evening)

Job Summary

Responsibilities

• Manage calls from customers, salespeople, and end users.
• Respond to emails about customer inquiries, product information, order status, and end-user questions.
• Accurately enter and process customer orders in the ERP system in a timely manner.
• Generate customer quotes.
• Develop and maintain knowledge of evolving product offerings.
• Build relationships with existing and business customers while providing quality customer service.
• Proactively resolve customer issues.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks while meeting tight deadlines.
• Strong customer-service commitment and attentiveness to customer requests.
• Ability to effectively handle stressful situations.

Qualifications

• Minimum 2 years of customer service experience.
• Knowledge of Microsoft Office software: Word, Excel, PowerPoint, and Outlook.
• ERP experience to accurately manage and update relevant business data.
• Experience in a fast-paced environment with time-management skills and strong organization.

Schedule

• Schedule is 11:30 a.m. to 8:00 p.m.
• An evening premium is offered.