Specialist, Workplace Experience

In this role, you will play a key part in delivering, optimising, and continuously evolving the London office experience across our UK operations.

You will own critical operational areas, driving performance through data and ensuring the workplace operates with precision, accountability, and consistency. Acting as a link between strategy and execution, you will translate workplace priorities into scalable processes, measurable outcomes, and high quality day to day experiences.

You will take ownership across workplace operations, vendor management, reporting, and governance, with the autonomy to make decisions and lead on key initiatives.

This is a high impact role suited to someone who thrives in fast paced environments, brings a strong analytical mindset, and is motivated by raising the bar for workplace experience and operational excellence.

You will take a customer first approach to every interaction, proactively understanding employee and visitor needs, resolving issues through to completion, and using insight and data to continuously improve the workplace experience.

Role overview | Remit and Responsibilities

Amongst other duties, this role will be primarily responsible for the below.

Own day to day workplace operations, ensuring the office runs smoothly, safely, and consistently while delivering a seamless employee and visitor experience.

Act as a visible and trusted on site point of contact, ensuring workplace spaces, services, and touchpoints are well maintained, well stocked, and delivered to a high standard.

Conduct regular workplace walkthroughs to identify, resolve, and escalate issues before they affect employees or visitors, maintaining consistently high standards across presentation, safety, functionality, and hospitality.

Drive operational excellence through strong execution, accountability, and continuous improvement across all Workplace activities.

Lead and support workplace initiatives, aligning delivery with Workplace strategy, business needs, and opportunities to enhance the day to day employee experience and operational efficiency.

Own the UK Workplace budget end to end, including tracking, forecasting, variance analysis, and cost optimisation

Lead procurement, PO management, and invoicing processes with accuracy and efficiency

Partner with Finance and Accounts Payable to resolve issues and improve processes

Manage vendor commercials, including pricing negotiations and contract renewals

Build and maintain strong working relationships with key vendors and site partners, including building management, cleaning and maintenance providers, acting as the primary point of contact for day-to-day operational matters.

Proactively manage supplier communication, ensuring expectations are clear, issues are resolved promptly, and services are delivered consistently to agreed standards.

Drive day to day vendor performance by monitoring service levels, holding suppliers accountable, providing regular feedback, and escalating risks or recurring issues where appropriate.

Support contract management by maintaining accurate supplier records, tracking key dates and renewals, and coordinating contract administration.

Identify opportunities to improve supplier performance, service delivery, and operational efficiency through regular reviews, performance reporting, and ongoing collaboration.

Own Workplace reporting frameworks, dashboards, and KPI tracking

Deliver monthly and quarterly reporting across budget, operations, and workplace experience metrics

Combine operational data, service usage, employee feedback, and qualitative insight to identify trends, prioritise improvements, and measure the impact of changes on the employee experience.

Track service performance measures including employee satisfaction, response and resolution times, service usage, recurring issues, and supplier performance; communicate outcomes and actions clearly to stakeholders.

Ensure team accountability to reporting standards and performance metrics

Supporting engagement with building management (e.g. CBRE), ensuring issue tracking, resolution, and accountability

Build strong cross-functional relationships across People, Finance, and wider business teams including senior leadership

Own Workplace compliance and reporting obligations (e.g. SECR, ESOS, energy reporting)

Ensure alignment with regulatory, environmental, and company standards

Drive improvements in sustainability performance

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

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