Specialist Workforce Application & System Support (2026-1133)
Role Overview
Provides operational and technical support for workforce applications and related business processes.
Works under the direction of the Lead, Workforce Applications & Systems Solutions.
Supports WFM, PeopleSoft, Automated Shift Callout, and other integrated workforce systems.
Key Skills for This Role
Full Job Posting
Position summary
Provides operational and technical support for workforce applications and related business processes.
Works under the direction of the Lead, Workforce Applications & Systems Solutions.
Supports WFM, PeopleSoft, Automated Shift Callout, and other integrated workforce systems.
Key responsibilities
- Administer, maintain, optimize, and support workforce technologies; troubleshoot issues and coordinate system activities.
- Maintain data integrity and support rotation management processes.
- Assist with system enhancements and implementations; provide user support, system expertise, and reporting.
- Help ensure systems are reliable, compliant, and aligned with operational requirements while supporting continuous improvement.
Qualifications and experience
- Degree or diploma in Information Technology, Business Administration, Human Resources, Health Informatics, Health Administration, or a related discipline.
- Working knowledge of WFM scheduling systems, Automated Shift Callout, PeopleSoft, or comparable systems.
- Understanding of workforce scheduling, payroll, HR processes, and workforce administration practices.
- Strong understanding of collective agreements, employment standards, privacy legislation, and organizational policies.
- Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, Teams, and Visio.
- Strong verbal and written communication; ability to manage competing priorities and work independently within established guidelines.
Position details
- Regular full-time position with day shifts, 77.50 hours, at Southport in Employee Compensation & Benefits Management.
About Carewest
Carewest provides complex continuing care, rehabilitation, recovery services, and community programs across Calgary.
The employer states that privacy legislation and relevant organizational policies must be followed.
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