Specialist, Technology Engineer (Network Engineer)

Job Description Summary

Key Responsibilities

• Creates and implements standard builds and templates for all technology platforms.
• Drives requirements to meet current and future needs, tracks and reports capacity postures.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Analyzes reports and delivery recommendations to remediate capacity issues.
• Implements capacity enhancements.
• Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs, and certification.
• Delivers technology and product optimization, migrations and management, including technology and product design, planning, power, and environmental management.
• Collaborates with others to develop meaningful metrics that drive fact-based decisions on a given product/environment/solution.
• Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.
• Executes production engineering processes, incident management, root cause analysis, problem management, change management, release management, and knowledge management.
• Provides production support for all technology platforms.
• Provides oversight for technical labs and development environments.
• May perform other responsibilities as assigned. Reporting Relationships: Reports to a Technology Engineering Manager or Technology Product Manager. Typical Skills and Experiences: Education: Undergraduate studies in computer science, management information systems, or a related field are preferred. License/Certification/Designation : Technology certifications or designations are not required, but encouraged (i.e.: AWS, Azure, scripting and development languages, delivery methods, security). Experience : Four or more years of experience with moderately complex integrated solutions and an ability to develop and modify existing solutions for specialized needs. Experience with automation of solution configuration and deployment and with system management processes and tools. Experience with concepts and solutions: IaaS, PaaS, SaaS and package solutions. Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Delivery framework, Information Security acumen. Ability to influence, negotiate, and set priorities are needed. Insurance or financial services industry knowledge is a plus. Other criteria, including leadership skills, competencies and experiences, may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner. Values : Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Exempt (Not Eligible) Working Conditions: Hybrid to normal office environment. Some travel may be required. ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

• We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here .
• Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES

Requirements

• 3 to 5 years of IT Operations and/or Network Support experience.
• Proven experience in network engineering and support.
• Demonstrable network administration experience.
• Strong understanding of network infrastructure and hardware.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously, as well as prioritizing tasks with high business impact.
• Strong communication and interpersonal skills.
• Physical capability to lift and install network equipment.
• Strong thought leadership and ability to influence peers and superiors.
• Ability to adapt to changing technology, organization structure, and processes within the department and the company.
• Ability to create and maintain quality work instructions and job aids.
• Advanced knowledge in Cisco routing/switching, certifications a plus.
• Experience working with and influencing/escalating with telecommunications carriers and third-party technology service providers.
• Familiarity with corporate real estate technology needs.
• Experience in IT Service Management, especially incident, change, and request management.
• Experience in managing large scale network incidents.