Specialist

The responsibilities of the Work Management Specialist I/II/III and Principal are to support Customer Service and Operations (CSO) by performing business analysis to support the business decision-making needs of CSO. The WM Specialist assists in formulating and defining system scope and objectives with an understanding of business systems and processes. Also responsible for the implementation and configuration of enhancements to new and existing systems. The WM Specialist defines specifications, conducts testing and assists in developing recommendations to solve problems related to business system operations. This position has a role during storm restoration events. Job Responsibilities Assists in building and maintaining business systems through a system development life cycle. Following established procedures, ensures systems are operating as designed, evaluates requests for changes to the system, provides routine system maintenance, documents system processes and procedures, suggests system improvements and makes daily decisions involving direct application of technical knowledge to system issues. Typically works on simple to moderately complex and smaller and more defined system projects to assess and refine user requirements and specifications, formulate solutions, develop test plans, conduct testing, and implement systems and system improvements. Articulates customer and technology requirements into structured documents and communications with customers and IT specialists such that the requirements from the customer and from IT can clearly be understood by the others. Typically assists more experienced business analysts in developing business cases for improving and/or developing systems. Maintains relationships with other IT areas. May assist in managing relationships with outside vendors. Follows standard procedures to ensure business systems are operating at an acceptable level of quality. Regularly monitors the use of routine controls (i.e., system uptime, batches, reports, queries), and assists end users in developing reports and/or database queries. Handles simple inquiries regarding the technical aspects of business systems by providing assistance to and coordinating work with IT staff and other business units. Follows standard procedures to provide functional and end‐user support including end‐user assistance, system maintenance, and troubleshooting. Assists in developing and rolling out system application training materials for technical, departmental and end users. Maintains system documentation that supports system initiatives through manuals, lesson plans and procedures. May update system documentation under the guidance of more experienced business analysts. Minimum Qualifications Specialist l: Bachelor’s degree required; in lieu of degree, 4+ years’ experience in outage or work management systems. Valid driver's license. Excellent interpersonal, organizational and communication skills. Project management skills and ability to provide effective formal management presentations of strategic and operational business issues. Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues. Specialist ll: Bachelor’s degree required with 1.5 years of outage or work management systems experience; in lieu of degree, 5.5 years’ experience in outage or work management systems. Valid driver's license. Excellent interpersonal, organizational and communication skills. Project management skills and ability to provide effective formal management presentations of strategic and operational business issues. Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues Specialist lll: Bachelor’s degree required with 4 years of outage or work management systems experience; in lieu of degree, 8 years’ experience in outage or work management systems. Valid driver's license. Excellent interpersonal, organizational and communication skills. Project management skills and ability to provide effective formal management presentations of strategic and operational business issues. Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues Principal Specialist: Bachelor’s degree required with 7 years of outage or work management systems experience; in lieu of degree, 11 years’ experience in outage or work management systems. Valid driver's license. Excellent interpersonal, organizational and communication skills. Project management skills and ability to provide effective formal management presentations of strategic and operational business issues. Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation.