Specialist Engineer, Technical Support, VCC/VSPC

VCC-VSPC Support Engineer is expected to bring a high level of technical knowledge of both 3rd party and Veeam products, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.

Provide in-depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.

Analyze, diagnose, and provide solutions and/or workarounds to Virtualization software, operating systems, networks, and applications in relation to Veeam software product problems/questions.

Maintain strong customer rapport and excellent, timely communication.

Communicate effectively with Sales Representatives and Account Managers.

Be the point of contact and maintain on-call responsibilities for high priority, highly complex issues.

Contribute to documentation to build Veeam’s knowledge base.

Operate in an environment with frequent changes, as well as stressful situations.

Routinely train and mentor less experienced engineers.

Perform other duties as assigned.

Three (3) or more years of VMware or Microsoft virtualization technology experience.

Three (3) or more years Windows infrastructure experience, specifically IIS, Exchange, SQL, and Domain Controller.

Strong networking background required.

VCP/MSCE or similar level certification desired.

Three to five (3-5) years of Windows and Linux server administration and troubleshooting experience.

Five (5) years of client or customer support (Level II or Level III) with demonstrated problem resolution skills.

Exceptional communication skills (verbal and written).

At least one year in the role of Veeam Support Specialist Engineer or equivalent for Veeam Availability Suite.

Impeccable performance and recognition, and exceeding KPI requirements and other expectations for the previous role in the past period.

18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

Private medical coverage for you and up to four dependents

Life, accident, and disability insurance with enhanced coverage

Annual flexible wellbeing allowance for physical and mental wellness

Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice

Meal, fuel, and transportation benefits based on work arrangement

Daycare reimbursement and safe cab facility for eligible employees

Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

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