Specialist Engineer For Digital Offers - Global Data Center Segment

Job Description

About Us

Primary Function Description

• Digital Offer Enablement & Governance (Global)

• Support the Offer Manager – Services in maintaining clear, structured offer definitions and the “digital representation” of services offers (scope elements, deliverables, assumptions, handoffs, acceptance criteria) to reduce regional variance.
• Establish and maintain governance routines for offer-data quality (definitions, metadata, and documentation) that support repeatable global execution.
• Coordinate closed-loop feedback (field/program/customer signals) into enhancements to offer content and digital tools enablement.
• Analytics, Dashboards & Insights (Adoption / Outcomes)
• Build and maintain dashboards/insights to track global offer adoption, usage patterns, and operational signals—turning insights into actions with the Offer Manager and cross-functional stakeholders.
• Define and monitor offer-level success measures aligned to global services execution (e.g., adoption indicators, process adherence signals, milestone performance, and other “first time right” quality/consistency indicators as applicable).
• Deliver regular global performance readouts to Post Order CoE stakeholders; highlight blockers, data gaps, and improvement opportunities.
• Partnering with Salesforce Expert & Digital Tooling Roadmap
• Partner closely with the Salesforce Expert role to ensure offer-related data and processes are usable, scalable, and aligned with standards—supporting quoting/selling and post-order handoffs.
• Contribute to the services digital tools roadmap in partnership with global stakeholders (e.g., enablement content, internal VOC signals, standard work, training support), ensuring tools reinforce global consistency.
• Support process documentation and user guidance to increase adoption and reduce friction across regions/time zones.
• Commercial & Execution Readiness Support (Global Services Offers)
• Support services offer commercialization readiness by improving clarity and accessibility of offer content, documentation, and the data needed for consistent customer-facing execution.
• Coordinate with cross-functional partners (PMO, Quality, regional execution leaders, and others) to improve offer execution drivers and reduce rework driven by unclear/unsupported offer definitions.

• Cross-Functional & Global Stakeholder Leadership (Matrixed)

• Operate effectively in a global, matrixed environment—driving alignment without direct authority across regions and functions.
• Serve as a connector between global standards and regional realities, ensuring global offers remain usable, measurable, and scalable.

Position Criteria

• Bachelor’s degree in business, Analytics, Engineering, Information Systems, or related from an accredited institution.
• Minimum (8) years of relevant experience in one or more of the following: offer/product analytics, sales operations, services commercialization support, program operations, post-order execution support, or digital enablement in a complex B2B environment.
• Minimum of (10) years of relevant experience in one or more of the following: offer/product analytics, sales operations, services commercialization support, program operations, post-order execution support, or digital enablement in a complex B2B environment
• Experience supporting data centers and mission critical electrical infrastructure (grey/white space ecosystems, commissioning/startup environments, or power services).
• Experience with offer enablement concepts: roadmaps, positioning, go-to-market planning, and stakeholder readiness.
• Demonstrated commercial acumen: pricing logic, value-based selling support, and risk/assumption management.
• Experience driving standard work and continuous improvement across regions (process discipline + pragmatism).
• Familiarity with digital services/monitoring offers and how they attach to physical infrastructure programs.
• Experience supporting services offers or post-order delivery models (field services, commissioning/operations, service execution governance).
• Experience partnering with CRM/enablement owners (e.g., Salesforce-focused roles) to improve adoption, data quality, and process usability.
• Familiarity with dashboarding/BI tooling and KPI design for operational performance and offer adoption.

Living And Working In Dubai

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