Specialist - Customer Service (Technical Warranty)

Role & Responsibilities:

Manage and process customer claims, ensuring accurate documentation and timely resolution.

Maintain statistical keys and analyze return reasons.

Create monthly reports on failure hotspots, anomalies, and warranty cost trends.

Review and correct claim data to ensure accuracy and compliance.

Verify pricing, due dates, and compliance before claim processing.

Track and confirm the return of claimed parts.

Qualification and Education Requirements:

Experience:

6 to 8 years of relevant experience in spare parts management

Preferred Skills / Special Skills:

Good understanding of warranty workflows and master data.

Responsible, precise, and able to work independently.

Willing to learn with a continuous improvement mindset.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Shweta Chakrawarti.

One Passion. Many Opportunities.

Liebherr CMCtec India Private Limited in Pune (India) was established in 2008 and started its manufacturing plant in its own facility on Pune Solapur Highway in 2012. The company is responsible for the production of tower cranes and drives.

Shweta Chakrawarti

[email protected]