Specialist - Compliance & Ethics

From airports to boardrooms, our Legal team provides advice and counsel on all aspects of the business, assessing legal risks and compliance, while our Ethics and Compliance team ensures that we run an ethically sound operation. Together, these teams help us make the best possible decisions for our airline, to run our business with integrity, ensuring our airline operates lawfully and ethically, creating a company we are all proud to work for. Job Overview and Responsibilities This position is part of the global Compliance and Ethics Office within the Legal department. This position serves to plan, coordinate and execute activities supporting the compliance and ethics program.

Coordinate assigned ECO initiatives under program leadership, including communications, training, and process-improvement activities

Maintain schedules and status logs, track deliverables and dependencies, escalate risks or delays promptly, and complete assigned work accurately and on time

Extract, validate, cleanse, reconcile, analyze, and report data for assigned ECO initiatives across company systems

Apply established quality checks, summarize trends and data-quality issues, and recommend potential improvements for stakeholder review

Maintain ECO governance materials, standard operating procedures, and records

Conduct scheduled quality checks, document gaps, and route issues and follow-up actions to the appropriate stakeholders

Support assigned compliance technology platforms by maintaining knowledge of system capabilities, configuration, integrations, and operating requirements

Gather stakeholder needs, evaluate options within established standards and priorities, implement authorized changes or coordinate them with vendors, and support internal technology teams with access, integrations, troubleshooting, and issue resolution

Document solutions, assist users, and escalate material risks, exceptions, or decisions requiring approval

Perform third-party monitoring, information intake, initial triage, quality checks, and documentation of findings using established procedures and escalation criteria

Support drafting and review workflows for compliance policies, guidance, and awareness materials

Track timelines and approvals, coordinate subject-matter input, proofread materials, and publish approved content to the ECO intranet and other established communication channels

Provide cross-functional backup for assigned ECO processes using current procedures, management-set priorities, and documented escalation paths

Maintain process knowledge and documentation, and perform backup duties accurately and on time

Provide operational and administrative support for investigations and related compliance processes, including scheduling, documentation, and follow-up, under established procedures and direction

Minimum of three years in a coordinator role

Commitment to compliance, ethics and confidentiality

Strong communication and interpersonal skills

Strong organizational skills, ability to multi-task and attention to detail

Strong project management skills

Technologically proficient with strong PowerPoint and Excel skills

Demonstrated ability to work independently and as an effective team member

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

Minimum of three years in a compliance and ethics or legal-related function

Experience using Microsoft Power BI or similar data analytics and visualization tools to analyze compliance-related data, develop dashboards, monitor trends, and communicate actionable insights

Familiarity with generative AI tools and prompt engineering techniques to support research, reporting, communications, and process improvement while maintaining appropriate data privacy and confidentiality standards