Specialist, CCB & IB Loans Operations (Emiratised Role)

Detailed Responsibilities

• Ensuring efficient, error free processing/authorization of transactions with strict compliance to policies, SOP and within the agreed SLAs.
• To minimize operations risks for the Bank by ensuring that all transactions that are processed/ authorized comply fully with underlying customer or internal instructions
• Involvement and participation in various UAT activities
• Review and update SOPs on periodic basis
• Handling loan related queries raised by internal stakeholders
• Ensure loan related entries from NOSTRO accounts are cleared In timely manner
• Performing internal account reconciliations and follow-ups on outstanding/pending dues
• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable
• To be responsible as primary custodian of security items & customer records
• To participate actively in the various initiatives within section / unit / department/division/group and the Bank as and when required.
• Providing periodical reports and management information for effective decision making

• Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.
• Continuous Improvement
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Reporting
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Job Context

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, adherence to TAT standards and SLAs as agreed with business. Achieve satisfaction score in the internal customer survey as per department target.
• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
• NIL critical findings in regulatory /external/internal audits.
• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the Bank.
• Prepare briefings, reports and presentations that are clear, accessible and appropriate.
• Assisting the team in responding to Requests for Inspection, as assigned by team lead
• Leading the preparation of background documents of the assigned cases as part of the eligibility and investigation phases;
• Leading the drafting of Panel reports; and interacting with Requesters, affected people, and stakeholders;
• Providing updates on lessons learned to team members as requested by team lead.
• Ensuring appropriate communication takes place with potential requesters regarding concerns raised prior to their becoming formal complaint.

Minimum Qualification

• Bachelor’s degree or Higher in Commerce, Accounting and Finance or related discipline

Minimum Experience

• 6-8 years’ relevant experience in the banking sector with at least 6 years in similar positions of progressively increasing managerial responsibilities in corporate loans function.

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