Specialist, Account Management

Overview

• Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants across the Kingdom.
• This is an excellent opportunity to join one of the most successful FinTech companies in the region and across the world.
• You will be the business advisor and main point of contact to a merchant post integration process.
• You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants.
• Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.
• Crafting merchant specific account development plans focusing on revenue generation
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Analyse merchant s performance and provide recommendations to improve the payment flow /revenue
• Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants needs
• Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experiencebr>
• About you:
• Good knowledge of today s major e-commerce and payments technologies, players and future trends
• 2+ years of experience working in a PSP, Acquirer or similar
• Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry
• A strategic problem solver with excellent project management skills
• Customer driven and able to establish robust relationships with assigned customer base
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities
• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation