Spa Therapist

4-2-8 Minatomirai, Yokohama, Kanagawa, Japan, 220-0012 VIEW ON MAP

Located Remotely?

Provide massage services to guests using props and/or products.

Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.

Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.

Keep up to date with current techniques and modalities related to their field of work.

Escort guests to and from treatment rooms.

Arrange workstation, treatment room, and/or drapes.

Frequently check with guest to promote comfort, safety and security throughout service.

Promote and sell spa/salon services including retail offerings related to the Spa.

Clean, maintain, and sterilize tools.

Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.

Monitor and stick to time schedule throughout the day.

Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.

Maintain current skills and licensure in service area as per regional requirements.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language.

Develop and maintain positive working relationships with others.

Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Perform other reasonable job duties as requested by Supervisors.

【職務概要】

ゲストに対し、各種器具やスパ製品を使用したマッサージサービスを提供します。また、ボディスクラブ、ボディラップ、ハイドロセラピーなどのボディトリートメントを実施します。

施術前には、お客様のご要望を確認するとともに、アレルギー、高血圧、妊娠などの禁忌事項について確認し、安全かつ適切なサービスを提供します。

常に最新の技術や施術方法に関する知識の習得に努め、専門性の向上を図ります。また、ゲストの施術室へのご案内、施術後のお見送り、施術ベッドやリネン類の準備および整備を行います。

施術中は、お客様の快適性・安全性・安心感を確保するため、適宜お声がけを行いながらサービスを提供します。あわせて、スパおよびサロンのサービスや関連商品のご案内・販売を行い、売上向上にも貢献します。

施術で使用する器具の洗浄・消毒・保管を適切に行うとともに、勤務中を通じて施術室および作業スペースの清潔を維持します。使用済みリネンや廃棄物の処理、備品や機材の管理を行い、シフト終了時には適切に保管・施錠します。

また、日々の施術スケジュールを管理し、時間を遵守してサービスを提供します。不適切な言動を行うお客様への対応については、マリオット・インターナショナルの標準業務手順（SOP）に従い、必要に応じて施術を中止し、上司へ報告します。

さらに、地域の法令や規定に基づき、必要な資格・免許を常に有効な状態で維持し、専門職としての技能向上に努めます。

Education: Technical, Trade, or Vocational School Degree.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: State or Regional Massage License

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.

To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life.

We want our associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.