Spa Therapist
Skills
About This Role
Overview
- As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:
- Attending Hilton Trainings and monthly departmental meetings as required
- To ensure high standards of cleanliness in the department
- To report any maintenance issues to Front Office Manager
- Assist in all areas of the operations as requested by Front Office Manager
- To be fully aware of current and future services offered by the hotel
- To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
- Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
- Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
- Accurately explain spa treatment menu and packages to guests
- Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
- Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
- Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
- Assisting guest and providing personal training session, if necessary
- Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
- To ensure audio-visual equipment is well maintained and in good condition
- To ensure high standards of cleanliness in the department
- Provides courteous and efficient guest service from point of arrival through check out
- Orient the guests through our Fitness facility, greets guests and provides personal guest service
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